Field Operations Representative - University City, United States - Washington University in St. Louis

Description

Scheduled Hours
40

Position Summary
Position performs a variety of duties involved in the operation of Parking and Transportation Services, including assisting motorists, enforcing rules and regulations, assisting with events utilizing Parking and Transportation Services assets, and ensuring parking access equipment is operating effectively.

Please note, the expected hours for this position is 11:00 AM - 7:30 PM Tuesday - Saturday, with a scheduled 30-minute break.

Job Description

Primary Duties & Responsibilities

• Patrols designated areas, enforcing parking rules and regulations. Issues citations for violations and assist external vendors towing and/or relocating vehicles consistent with University and department policies and guidelines.
• Provides information and assistance to faculty, staff, students, and visitors regarding campus activities, locations, directions, and parking and transportation services, rules, and regulations. Performs all duties associated with the University's Motorist Assist Program including lock-outs, jump starts, and customer transportation.
• Performs preventative maintenance on equipment and assist supervisor, Maintenance Technician, or vendors with maintenance or repair of equipment. Troubleshoots equipment issues related to both hardware and software failures.
• Assists with special events, including lot and garage closures, space reservations, directing traffic, and setting up barricades and other traffic control equipment.
• Conducts accurate traffic and parking utilization surveys as requested, submitting written reports in a timeline manner. Observes shuttle and bus operations and provide report-outs to supervisor and/or Manager of Shuttle Operations.
• Escalates issues, concerns, and suspicious activity observed while patrolling parking areas to supervisor. Informs supervisor of any maintenance, repair, or replacement needs for equipment and signage.
• Performs other duties as assigned, including on-call coverage and assisting with customer service and dispatch related duties.

Working Conditions

• This position requires considerable standing, walking, and sitting for long periods of time.
• Will perform most activities outdoors and will be exposed to current weather conditions throughout the year.

Preferred Qualifications

• Skill in the safe and efficient operation of appropriate size vehicle.
• Strong customer service and people skills, including ability to de-escalate tense situations in a professional manner.

Required Qualifications

• High school diploma or equivalent high school certification, to include the ability to read and write.
• REQUIRED LICENSURE/CERTIFICATION/REGISTRATION: Valid driver's license in state of residence and clear driving record.

Grade
G05-H

Salary Range
$ $23.89 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email or call the dedicated accommodation inquiry number at and leave a voicemail with the nature of your request.

Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
  
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
  
• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.
  
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
  

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more
  

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered.
  
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
  

For policies, detailed benefits, and eligibility, please visit:

EEO/AA Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment - fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.