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- Provide excellent customer service
- Promptly and politely answer a high volume of incoming calls from patients and others
- Capture, update and input data into the electronic medical record system
- Maintain patient confidentiality
- Educate patients about Tap 360 services, fees, sites, appointment changes, etc.
- Coordinates interpretation services, as needed
- Perform general administrative tasks
- A sincere interest in healthcare
- Ability to use computers
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- Bilingual
- Post-HS education or training
- Familiarity with medical terminology
- Previous customer service, healthcare, and/or medical office experience
- Experience using EMR systems (e.g., athenaPractice, Centricity, Epic, Praxis, Meditech, Cerner, etc.)
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Specialist, Contact Center - Chicago, United States - TAPESTRY 360 HEALTH
Description
Job Description
Job DescriptionHEARTLAND HEALTH CENTERS is now TAPESTRY 360 HEALTH
Contact Center Specialist
We are currently seeking Contact Center Specialists (CCS) who are passionate about healthcare work in the North Side communities we serve. CSSs schedule patient appointments for all services at all Tap 360 sites. Working in the front line of communications, you interact and build relationships with patients.
If you are an enthusiastic, dedicated call center and/or customer service pro who loves helping people, then Tap360 is the employer for you
As an integral Care Team member, Tap360 CSSs:
Come join our tapestry where warm and generous colleagues are entwined with work that is fulfilling, challenging and fun and it's all interlaced with a culture that is led by both head and heart.
Minimum Required Qualifications:
Desired Qualifications:
Benefits offered to Tap360 full-time employees:
Choice of 4 BCBS Medical Plans | Choice of 2 BCBS Dental plans | BCBS Vision Plan | BCBS Life, AD&D, Short- & Long-Term Disability Insurance | 401K | 11 Paid Holidays | Generous PTO including Sick Leave, Vacation and Flexible Days