Technical Support Engineer - Lehi, United States - Russell Tobin

Russell Tobin Lehi, United States

2 weeks ago

Description

Job Description

Job Title: Technical Support Engineer

Location: Lehi, UT

Duration: 6 months contract

Pay Range: $28/hr-$35/hr on W2 (Depends on EXP)

Duties:

Direct responsibility over support of top accounts for Adobe Experience Platform. Partner with the Engineering and Product Management and other Customer Engineering teams to prioritize and track the identification and resolution of complex customer issues.
Deliver exceptional technical service and support to eliminate, prevent, and workaround product issues. Develop and execute software tests to identify software problems and their causes.
Understand the customer's use cases, goals, objectives, architecture, and business requirements for Adobe Experience Platform.
Evaluate data structures and configurations for data integration and validation.
Document customer interactions in multiple case management systems. Document product knowledge, both internal and customer-facing.

Skills:

Proven Ability to Triage Complex Issues and Drive to Resolution

Thinks "out of the box" to creatively resolve advanced development problems (for instance, code changes or optimization in product or customization/extension).
Collaborating with Product and Engineering ensuring Customer Success.
Able to prioritize Job Requirements and work closely with customers ensuring "Customer Satisfaction."

Strong Technical Knowledge of Web and Data Platform Technologies

HTML, CSS, JavaScript, API Workflows, Python and/or other languages, Database architecture and SQL; ETL and Data Transformation; Enterprise/SaaS solutions and Cloud Technology.

Excellent Communication Skills - both Written & Verbal

Ability to explain complex issues and resolutions to both technical and business audiences in a clear manner. Good communication over the phone and in chat environments (like Slack). Concise and professional written communication for technical updates.

Passionate About New Technologies

Studying new technologies, working on side projects out of pure curiosity, and a natural hunger to understand how something works is a key to succeeding in Platform Support.

Knack for Troubleshooting

Comfortable tackling complex and vague problems by ruling out issues, and tapping into all resources available, especially for recreating the issue however possible. Establishing one's own test environment is a strong indicator for success in this area.

Education:

Bachelor's degree in Computer Science, Computer Engineering, Information Technology or related field and/or three (3) years of experience in a Computer Systems Analyst position with knowledge of APIs; Databases and SQL; Cloud Technology; ETL and Data Transformation; and SaaS solutions.
Experience with Adobe Real Time CDP (RTCDP)/ Adobe Experience Platform (AEP) is a huge plus.

Benefits Info:

Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

#CB
#LI-SK1

Company DescriptionRussell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Company Description

Russell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Support Engineer

3 weeks ago

Russell Tobin Lehi, United States

Job Title: Technical Support Engineer · Duration: 12 Months (Possible extension) · Location: Lehi, UT Onsite) · Domain: Software company · Pay Rate: $30-$40/hr on W2 (DOE) · Summary: · This position handles the delivery of technical support and resolution of customer issues. Team ...
Support Engineering

3 weeks ago

Intelliswift Software Lehi, UT, United States

Job Title: Marketo Technical Support Engineer (Hybrid) · Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the mos ...
Technical Support Engineer

3 weeks ago

Podium Lehi, United States

At Podium, our mission is to help local businesses win. Our lead conversion platform, powered by AI and integrations, helps local businesses convert leads faster, communicate easier, and make more sales. Every day, thousands of local businesses utilize our review management, comm ...
Technical Support Engineer

3 weeks ago

Ursus Inc Lehi, United States

JOB TITLE: Technical Support Engineer · LOCATION: Lehi, UT · PAY RANGE:$ $42.00/hr · DURATION: 1 year · TOP 3 SKILLS: · Company: · Our client a Fortune 500 Software Organization is seeking a Technical Support Engineer to bring onto the team. · Job Description: · As a mem ...
Technical Support Engineer

3 weeks ago

Intelliswift Lehi, United States

Technical Support Engineer · Lehi, UT hybrid · Duration - 6 Months · Pay rate - $39.44 per hour on W2 · Direct responsibility over support of top accounts for AEP. Partner with the Engineering and Product Management and other Customer Engineering teams to prioritize and track the ...
Technical Support Engineer

2 weeks ago

TalentBurst Lehi, United States

Title: Technical Support Engineer · Location: Lehi, UT (Hybrid) · Duration: 12 Months · Job Description: · The Opportunity: · As a member of Adobe's customer care team, you will act as a technical resource for our Enterprise and Commercial customers. You will become a trusted tec ...
Associate Support Engineer

2 weeks ago

nCino Lehi, United States

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. · Position Summary At nCino we are dedicated to creating software that is changing the banking industry by helping bankers lend with confidence, efficiency, and tra ...
Technical Support Engineer

3 weeks ago

Cypress HCM Lehi, United States

We have an exciting opportunity for a Technical Support Engineer with the top leading multimedia and creative software company in the world. · This position handles the delivery of technical support and resolution of customer issues. Team members provide outstanding assistance t ...
Technical Support Engineer

4 weeks ago

Russell Tobin Lehi, United States

· What are we looking for in our Technical Support Engineer? · Job Title: Technical Support Engineer · Location: Lehi, UT · Duration: 6 months contract · Pay Range: $28/hr-$35/hr on W2 (Depends on EXP) · Duties: · Direct responsibility over support of top accounts for Adob ...
Technical Support Engineer

3 weeks ago

Russell Tobin Lehi, United States

What are we looking for in our Technical Support Engineer? · Job Title: Technical Support Engineer · Location: Lehi, UT · Duration: 6 months contract · Pay Range: $28/hr-$35/hr on W2 (Depends on EXP) · Duties: · Direct responsibility over support of top accounts for Adobe Exper ...
Technical Support Engineer

1 week ago

Delinea Lehi, United States

About Us: · Delinea is a leading provider of privileged access management (PAM) solutions for the modern, hybrid enterprise. We make privileged access more accessible by eliminating complexity and defining the boundaries of access to reduce risk, ensure compliance, and simplify ...
Technical Support Engineer

3 weeks ago

Intelliswift Lehi, United States

Job ID: Marketo Technical Support · Lehi, UT Hybrid · 12 Months · $42.25 per hour on W2 · As a member of customer care team, you will act as a technical resource for our Enterprise and Commercial customers. You will become a trusted technical advisor and aid Digital Marketers in ...
Technical Support Engineer

3 weeks ago

Varite Lehi, United States

: · As a member of Client's customer care team, you will act as a technical resource for our Enterprise and Commercial customers. You will become a trusted technical advisor and aid Digital Marketers in realizing their investment in their Marketo Platform. · This position hand ...
eCommerce Support Engineer

2 weeks ago

Pattern Lehi, United States

Job Description: · Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern and use your skills to push one of the fastest-growing companies in the US to the top of the list. ...
Technical Support Engineer

3 weeks ago

Software Guidance and Assistance, Inc. Lehi, United States

Software Guidance & Assistance, Inc., (SGA), is searching for a Technical Support Engineer for a Contract assignment with one of our premier SaaS clients in Lehi, UT . · s a member of the customer care team, you will act as a technical resource for our Enterprise and Commerc ...
Technical Support Engineer

3 weeks ago

Russell Tobin Lehi, United States

What are we looking for in our Technical Support Engineer? · Job Title: Technical Support Engineer · Location: Lehi, UT · Duration: 6 months contract · Pay Range: $28/hr-$35/hr on W2 (Depends on EXP) · Duties: · Direct responsibility over support of top accounts for Adobe E ...
Technical Support Engineer

2 weeks ago

NextDeavor Lehi, United States

· Technical Support Engineer · 12+ Months W2 Contract · Lehi, UT (Hybrid) · Benefits You'll Love: NextDeavor offers health, vision and dental benefits for contract employees · Paid sick leave eligibility is contingent on state of residence · Optional 401k Plan (excludes emplo ...
Technical Support Engineer

3 weeks ago

Podium Lehi, United States

Podium is seeking the next candidate to join our amazing Technical Product Support team. The Technical Product Support Specialist is a critically important role for Podium as we continually develop products and scale our customer service offerings. Sitting with our Product Suppor ...
Technical Support Engineer

3 weeks ago

Cypress HCM Lehi, United States

Job Description · Job Description · Technical Support EngineerWe have an exciting opportunity for a Technical Support Engineer with the top leading multimedia and creative software company in the world. This position will support top accounts for Adobe Experience Platform. Partne ...
Technical Support Engineer

1 week ago

Cypress HCM Lehi, United States

Job Description · Job Description · Technical Support EngineerWe have an exciting opportunity for a Technical Support Engineer with the top leading multimedia and creative software company in the world. This position handles the delivery of technical support and resolution of cus ...