Jobs
>
Lehi

    eCommerce Support Engineer - Lehi, United States - Pattern

    Pattern
    Pattern Lehi, United States

    2 weeks ago

    Default job background
    Description
    Job Description:

    Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern and use your skills to push one of the fastest-growing companies in the US to the top of the list.

    Pattern is the premier partner for global ecommerce acceleration and is headquartered in Utah's Silicon Slopes tech hub-with offices in Asia, Australia, Europe, the Middle East, and North America. Valued at $2 billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies in America by Inc. More than 100 global brands-like Nestle, Sylvania, Kong, Panasonic, and Sorel -rely on Pattern's global ecommerce acceleration platform to scale their business around the world. We place employee experience at the center of our business model and have been recognized as one of America's Most Loved Workplaces.

    We are looking for an eCommerce Support Engineer to join our analytics team in Pattern's Lehi office. This role will troubleshoot issues related to our proprietary Warehouse Management Software (WMS), assist the Operations, Product, Engineering, and Brand Management teams with research and root-cause analysis of WMS issues, and will partner with those teams to suggest improvements to our software and operational processes.

    What is a day in the life of a Business Intelligence Engineering Manager?
    • Respond to and resolve tickets escalated by internal Pattern users.
    • Document solutions and systems to help scale troubleshooting.
    • Create SQL queries to investigate problems, assess impact, and research trends.
    • Analyze escalations and repetitive tasks to identify feature gaps.
    • Act as a Shelf WMS stakeholder and provide feedback and insights to the Product and Engineering teams.
    • Partner with Operations Support to distinguish technical problems from user errors.
    • Create support tools and scripts to automate and improve support processes.
    • Work with all levels of end users, including executive staff.
    What will I need to thrive in this role?
    • 1-5 years experience, interest, or education in eCommerce, operations, or software development.
    • Strong problem-solving, analytical and diagnostic skills.
    • An intensely curious personality.
    • Understanding of eCommerce systems (Amazon FBA and Seller Central, Shopify, Walmart Seller Center, or equivalent).
    • Experience with ticketing systems (Fresh Service, Asana, Click-up, or equivalent).
    • Practical experience with SQL (Snowflake and postgres).
    • Understanding of basic web applications and API's.
    • Ability to communicate technical concepts with both engineers and users.
    • Excellent documentation, writing, and communication skills.
    Additional Helpful Qualifications:
    • Basic knowledge of scripting languages (Ruby and Python).
    • Ability to debug code locally using an IDE such as VScode.
    • Exposure to software troubleshooting tools and logging (FullStory and DataDog).
    • Experience with warehouse operations and WMS software.
    Sounds great What's the company culture?

    We are looking for individuals who are:
    • Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern's processes and outcomes.
    • Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
    • Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner's expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
    • Team of Doers- Someone who is a part of team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.
    What is the hiring process?
    • Initial phone interview with Pattern's talent acquisition team
    • Video interview with a hiring manager
    • Onsite interview with a panel of department leaders
    • Professional reference checks
    • Executive review
    • Offer
    How can I stand out as an applicant?
    • Be prepared to talk about professional accomplishments with specific data to quantify examples
    • Be ready to talk about how you can add value and be the best addition to the team
    • Focus on mentioning how you would be partner obsessed at Pattern
    • Be prepared to talk about any side projects related to data and analytics
    Why should I work at Pattern?

    Pattern offers big opportunities to make a difference in the ecommerce industry We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include
    • Unlimited PTO
    • Paid Holidays
    • Onsite Fitness Center
    • Company Paid Life Insurance
    • Casual Dress Code
    • Competitive Pay
    • Health, Vision, and Dental Insurance
    • 401(k)
    Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

    Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
  • Russell Tobin

    Support Engineer

    3 weeks ago

    Russell Tobin Lehi, United States

    Job Title: Technical Support Engineer · Duration: 12 Months (Possible extension) · Location: Lehi, UT Onsite) · Domain: Software company · Pay Rate: $30-$40/hr on W2 (DOE) · Summary: · This position handles the delivery of technical support and resolution of customer issues. Team ...

  • Intelliswift Software

    Support Engineering

    3 weeks ago

    Intelliswift Software Lehi, UT, United States

    Job Title: Marketo Technical Support Engineer (Hybrid) · Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the mos ...

  • Podium

    Technical Support Engineer

    3 weeks ago

    Podium Lehi, United States

    At Podium, our mission is to help local businesses win. Our lead conversion platform, powered by AI and integrations, helps local businesses convert leads faster, communicate easier, and make more sales. Every day, thousands of local businesses utilize our review management, comm ...

  • Ursus Inc

    Technical Support Engineer

    3 weeks ago

    Ursus Inc Lehi, United States

    JOB TITLE: Technical Support Engineer · LOCATION: Lehi, UT · PAY RANGE:$ $42.00/hr · DURATION: 1 year · TOP 3 SKILLS: · Company: · Our client a Fortune 500 Software Organization is seeking a Technical Support Engineer to bring onto the team. · Job Description: · As a mem ...

  • Intelliswift

    Technical Support Engineer

    3 weeks ago

    Intelliswift Lehi, United States

    Technical Support Engineer · Lehi, UT hybrid · Duration - 6 Months · Pay rate - $39.44 per hour on W2 · Direct responsibility over support of top accounts for AEP. Partner with the Engineering and Product Management and other Customer Engineering teams to prioritize and track the ...

  • TalentBurst

    Technical Support Engineer

    2 weeks ago

    TalentBurst Lehi, United States

    Title: Technical Support Engineer · Location: Lehi, UT (Hybrid) · Duration: 12 Months · Job Description: · The Opportunity: · As a member of Adobe's customer care team, you will act as a technical resource for our Enterprise and Commercial customers. You will become a trusted tec ...

  • nCino

    Associate Support Engineer

    2 weeks ago

    nCino Lehi, United States

    nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. · Position Summary At nCino we are dedicated to creating software that is changing the banking industry by helping bankers lend with confidence, efficiency, and tra ...

  • Cypress HCM

    Technical Support Engineer

    3 weeks ago

    Cypress HCM Lehi, United States

    We have an exciting opportunity for a Technical Support Engineer with the top leading multimedia and creative software company in the world. · This position handles the delivery of technical support and resolution of customer issues. Team members provide outstanding assistance t ...

  • Russell Tobin

    Technical Support Engineer

    4 weeks ago

    Russell Tobin Lehi, United States

    · What are we looking for in our Technical Support Engineer? · Job Title: Technical Support Engineer · Location: Lehi, UT · Duration: 6 months contract · Pay Range: $28/hr-$35/hr on W2 (Depends on EXP) · Duties: · Direct responsibility over support of top accounts for Adob ...

  • Russell Tobin

    Technical Support Engineer

    3 weeks ago

    Russell Tobin Lehi, United States

    What are we looking for in our Technical Support Engineer? · Job Title: Technical Support Engineer · Location: Lehi, UT · Duration: 6 months contract · Pay Range: $28/hr-$35/hr on W2 (Depends on EXP) · Duties: · Direct responsibility over support of top accounts for Adobe Exper ...

  • Delinea

    Technical Support Engineer

    1 week ago

    Delinea Lehi, United States

    About Us: · Delinea is a leading provider of privileged access management (PAM) solutions for the modern, hybrid enterprise. We make privileged access more accessible by eliminating complexity and defining the boundaries of access to reduce risk, ensure compliance, and simplify ...

  • Intelliswift

    Technical Support Engineer

    3 weeks ago

    Intelliswift Lehi, United States

    Job ID: Marketo Technical Support · Lehi, UT Hybrid · 12 Months · $42.25 per hour on W2 · As a member of customer care team, you will act as a technical resource for our Enterprise and Commercial customers. You will become a trusted technical advisor and aid Digital Marketers in ...

  • Varite

    Technical Support Engineer

    3 weeks ago

    Varite Lehi, United States

    : · As a member of Client's customer care team, you will act as a technical resource for our Enterprise and Commercial customers. You will become a trusted technical advisor and aid Digital Marketers in realizing their investment in their Marketo Platform. · This position hand ...

  • Software Guidance and Assistance, Inc.

    Technical Support Engineer

    3 weeks ago

    Software Guidance and Assistance, Inc. Lehi, United States

    Software Guidance & Assistance, Inc., (SGA), is searching for a Technical Support Engineer for a Contract assignment with one of our premier SaaS clients in Lehi, UT . · s a member of the customer care team, you will act as a technical resource for our Enterprise and Commerc ...

  • Russell Tobin

    Technical Support Engineer

    3 weeks ago

    Russell Tobin Lehi, United States

    What are we looking for in our Technical Support Engineer? · Job Title: Technical Support Engineer · Location: Lehi, UT · Duration: 6 months contract · Pay Range: $28/hr-$35/hr on W2 (Depends on EXP) · Duties: · Direct responsibility over support of top accounts for Adobe E ...

  • NextDeavor

    Technical Support Engineer

    2 weeks ago

    NextDeavor Lehi, United States

    · Technical Support Engineer · 12+ Months W2 Contract · Lehi, UT (Hybrid) · Benefits You'll Love: NextDeavor offers health, vision and dental benefits for contract employees · Paid sick leave eligibility is contingent on state of residence · Optional 401k Plan (excludes emplo ...

  • Podium

    Technical Support Engineer

    3 weeks ago

    Podium Lehi, United States

    Podium is seeking the next candidate to join our amazing Technical Product Support team. The Technical Product Support Specialist is a critically important role for Podium as we continually develop products and scale our customer service offerings. Sitting with our Product Suppor ...

  • Russell Tobin

    Technical Support Engineer

    2 weeks ago

    Russell Tobin Lehi, United States

    Job Description · Job DescriptionJob Title: Technical Support Engineer · Location: Lehi, UT · Duration: 6 months contract · Pay Range: $28/hr-$35/hr on W2 (Depends on EXP) · Duties: · Direct responsibility over support of top accounts for Adobe Experience Platform. Partner with ...

  • Cypress HCM

    Technical Support Engineer

    3 weeks ago

    Cypress HCM Lehi, United States

    Job Description · Job Description · Technical Support EngineerWe have an exciting opportunity for a Technical Support Engineer with the top leading multimedia and creative software company in the world. This position will support top accounts for Adobe Experience Platform. Partne ...

  • Cypress HCM

    Technical Support Engineer

    1 week ago

    Cypress HCM Lehi, United States

    Job Description · Job Description · Technical Support EngineerWe have an exciting opportunity for a Technical Support Engineer with the top leading multimedia and creative software company in the world. This position handles the delivery of technical support and resolution of cus ...