Junior Technical Support Rep - Mechanicsville, United States - Qubica AMF

Qubica AMF
Qubica AMF
Verified Company
Mechanicsville, United States

2 days ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Summary/objective

Below are some daily activities you may engage in:

  • Answer and respond to technical issues via inbound calls from external customers and end-users of QubicaAMF Products.
  • Use your sleuthing skills to troubleshoot a possible wiring issue
  • Diagnosis and fix that pesky computer that won't boot
  • Team up with peers to increase overall knowledge of different aspects of products
  • Provide remote installation support for our proprietary software
  • Troubleshoot and initiate a warranty claim
  • Remain calm and conquer that PointofSale terminal that won't connect to the network
  • Performs additional duties as directed.

Supervisory Responsibilities


This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department.

Here are the skills and traits we are looking to build upon:

  • Working knowledge of firewalls, routers, switches
  • Enduser support (OS, Hardware, and Printer troubleshooting, etc.)
  • Excellent communication (written and oral) skills
  • Excellent documentation and recordkeeping skills
  • The desire and ability to learn new technology
  • Some travel is required so we can develop your skills through handson training
  • Previous technical support experience is a plus

Work environment


While performing the duties of this job, the employee regularly works in a warehouse environment where higher levels of noise, dust, and activity can be expected.

This is a non-temperature-controlled warehouse where temperatures can be hot in the summer and cold in the winter. There is frequent exposure to moving parts.


Physical Demands


The employee is frequently required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms.

The employee must occasionally lift and/or move up to 50 pounds.


Travel required
No travel is required.


Required education and experience

  • Minimum of 1 year of experience in entrylevel tech support.
  • Strong desire to learn and grow within QubicaAMF.

Competitive compensation and benefits include medical/dental/vision insurance, 401k with employer contribution, PTO, paid Holidays, and an on-site fitness center.


Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job.

Duties, obligations, and activities may change at any time, with or without notice.
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