Jobs

    Financial Counselor I - St Petersburg, United States - Bayfront Health

    Bayfront Health
    Bayfront Health St Petersburg, United States

    1 week ago

    Default job background
    Full time
    Description

    Position Summary:

    The Financial Counselor assists patients and their families with a host of services to ensure that the process of collecting payments is fully
    explained and is as comfortable as possible.

    Responsibilities:

    Essential Functions

    • Understands the importance Orlando Health places on providing exemplary customer service and performs job functions in a manner that helps meet the department customer service goals.
    • Demonstrates a positive and professional approach and communicates effectively with customers and team members at all times.
    • Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information
    • Contacts Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure detail as necessary.
    • Explains necessary forms and obtains signatures from patient/guarantor.
    • Contacts appropriate payers, verifying benefits and obtaining necessary authorizations.
    • Explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
    • Collects for related professional care when appropriate.
    • Documents authorization and benefit information in registration system.
    • Assembles patient record and obtains copies of relevant documents including insurance cards, photo identification cards and any advance directives.
    • Demonstrates a basic knowledge of third party reimbursement requirements and regulations.
    • Exhibits competency in the use of all registration systems, electronic verification tools and Web based resources.
    • Follows Patient Financial Services self-pay policies including completion of Guarantor Financial Statement Application, explanation of payment options and collections of monies due.
    • Follows Patient Financial Services policies related to cash handling.
    • Performs basic individual cashiering functions.
    • Collects and inventories patient valuables following policy guidelines.
    • Maintains basic understanding of the medical necessity screening process and appropriate systems.
    • Performs appropriate pre-registration functions including calling physician offices, insurance payers and the patient/guarantor, as necessary.
    • Maintains departmental logs for statistical reporting.
    • Consistently meets Quality Assurance standards set by Patient Access and the department.
    • Meets departmental goals regarding collections, productivity and customer service.
    • Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs.
    • Meets federal, state and hospital requirements related to compliance issues.
    • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
    • Maintains compliance with all Orlando Health policies and procedures.
    • Attends and participates in department staff meetings and attends other meetings as assigned.
    • Responsible for reviewing and adhering to all Patient Financial Services and departmental education initiatives.
    • Meets all corporate and Patient Financial Services annual recertification and education requirements.
    • Assists his/her manager in planning and organizing department activities.
    Qualifications:

    Education/Training

    • High School or equivalent.
    • Must complete Patient Financial Services Orientation program and annual educational requirements

    Experience

    • Two (2) years experience in a financial, business office, or customer service environment required.
    • Proficient in Windows Microsoft Office-based products (Word, Excel, PowerPoint).
    • Typing proficiency.
    • One (1) year PC/Windows experience.
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