Operations Manager - Houston, United States - Ceva Logistics

Ceva Logistics
Ceva Logistics
Verified Company
Houston, United States

1 month ago

Mark Lane

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Mark Lane

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Description
CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world.

Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision:
to be a Top 5 global 3PL._

  • We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to cocreate value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement._
  • DARE TO GROW Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you "Dare to Grow" with us?_
YOUR ROLEAt Ceva Lead Logistics, we are providing customers with outstanding Visibility and Control across their entire Supply Chain.

Our operations experts located across the globe in our 6 Control Towers provide services around Supplier and Order Management, Transport Planning and Monitoring, as well as managing performance and freight cost.- Based in one of CEVA Lead Logistics' regional Control Towers and reporting to the regional Control Tower Manager, the CLL Control Tower Operations Manager will coordinate and lead an operational team dedicated to one of CLL's LLP / 4PL customers.- This role ensures operational services are executed in an effective and efficient manner across several transport service providers and different modes of transport, while maintaining a high level of quality and meeting performance and cost targets.


WHAT ARE YOU GOING TO DO?
Customer Operations Management:

  • DaytoDay management of the CLL Control Tower operations team to ensure compliance with established work standards (SOPs and Work Instructions), with the aim to achieve delivery of highquality Lead Logistics services to CLL customers
  • Responsible for the fulfilment of agreed internal and customer quality metrics and KPIs (for example OTIF); in case of nonperformance, support investigation process and align corrective actions with other involved CLL functions, such as Contract Management, BPE (Business Process Excellence) etc.
  • Guide and oversee the operational teams on issue resolution and act as escalation point for unresolved operational problems with the customer
  • Establish and manage a solid relationship with operational counterparts on customer side, manage regular exchanges with the customer on an operational management level

Team and People Management:

- _ Disciplinary and functional management of an operational team dedicated to one CLL customer, ensuring adherence of all team members_ to CEVA's values and policies_
- _ Actively manage team performance through monitoring of internal team KPIs, tracking team productivity and labour performance, using CLL tools_
- _ Manage knowledge exchange between resources and ensure that all staff is trained on latest applicable CEVA and customer processes and policies, in line with quality guidelines where applicable_
- _ Responsible for performance evaluation and professional development of team members, including training / development plans and succession planning_
- _ Identify resource needs and support Control Tower Manager and HR teams in recruiting and onboarding process for new hires_


Control Tower Governance and Operational Excellence:

  • _ Responsible for Document Management within the respective Control Tower scope: ensure that all applicable documentation (SOP, Guidelines, Work Instructions etc.) are kept up to date and all Control Tower resources are trained accordingly_
- _ Ensure that all applicable company and quality policies are adhered to by all Control Tower staff_


Other duties:


  • Support crosscustomer improvement projects in collaboration with Control Tower Management, Contract Managers and / or Business Process Excellence teams
  • Regularly exchange with Control Tower Management and other Operations Managers to establish knowledge sharing and reuse of best practices across various customer accounts e.g. through case studies
  • Manage other projects assigned by Regional Head of Operations
  • WHAT ARE WE LOOKING FOR?
    Education and Experience
  • University degree / Masters in business with a focus on Supply Chain, Transportation or comparable field
  • Minimum Bachelor's degree in Logistics, 3PL, Transportation or Supply Chain Management or related field, or comparable work experience
  • 5+ years of experience in freight forwarding operations or related industry experience in a customerfacing role
  • Minimum 2 years of experience in managing a larger operational team
  • Indepth logistic
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