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    Room Attendant - Durham, United States - Hotel Durham LLP

    Hotel Durham LLP
    Hotel Durham LLP Durham, United States

    1 month ago

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    Description

    Job Description

    Job DescriptionDescription:

    POSITION SUMMARY: (3:00pm to 10:00pm Shift)

    Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping management team. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, and friendly and should also be able to address guest requests and problems.

    DUTIES AND RESPONSIBILITIES:

    • Enters and prepares the room for cleaning.
    • Makes bed.
    • Dusts the room and furniture.
    • Replenishes guestroom and bath supplies.
    • Cleans the bathroom.
    • Cleans the closet.
    • Vacuums and racks the carpet.
    • Checks and secures the rooms.
    • Replenish amenities according to the operational standards.
    • Deliver and retrieve items on loan to guests e.g., iron and ironing boards.
    • Ensure security of guest rooms and privacy of guests
    • Perform rotation cleaning duties (e.g., steam clean carpets, spring cleaning, super cleaning etc.) as required.
    • Cleans guest bathroom/bedroom/floor corridor.
    • Responsible for replenishment of guest complimentary water.
    • Responsible for the cleanliness and maintenance of his work area.
    • Responsible for the Hotel property in the work area.
    • Attends to guest calls, guest requests /guest complaints in the area assigned to him.
    • Responsible for following the standard operating procedures.
    • Responsible for achieving and exceeding the guest satisfaction score.
    Requirements:

    PRE REQUISITIES:

    Must be eligible to work in the United States.

    EXPERIENCE:

    Previous hotel-related experience desired.

    PHYSICAL ABILITY:

    • Ability to be on your feet and alert for extended periods of time
    • Ability to lift up to 25 lbs. as needed
    • Continuous use of hands and arms
    • Continuous bending, reaching, and twisting
    • Maintains strong personal image and uniform standards
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