Logistics Customer Account Manager - Milwaukee, United States - Action Logistics
Description
$55-65K plus commissionJOB SUMMARY:
The primary responsibility of the Customer Account Manager is to grow and support the sustainability of ARI's key accounts, ensure excellent customer service and identify growth and service opportunities within our key account base.
- Loads booked per day
- Customer calls per day
- Customer satisfaction and retention
- YOY organic growth of customer accounts
DUTIES AND RESPONSIBILITIES:
- Provides exceptional customer service and support by frequently and proactively reaching out to assigned key customer accounts to establish rapport, deepen working relationships, and win revenue-generating opportunities.
- Proactively seeks out and identifies organic growth opportunities for key accounts.
- Prepares bids on lanes and submits RFP/RFQs as available/requested for key accounts.
- Executes daily operational needs including load entry, monitoring and tracking, coordination with team to cover freight, communication with customer and management of customer needs.
- Handles escalated customer issues and uses judgement and discretion in determining solutions.
- Provides backup support for other team members as needed.
- Additional duties as assigned.
BUSINESS COMPETENCIES
- Exceptional customer service skills including a customercentric philosophy and strong ability to build relationships and establish trust
- High energy, enthusiastic and a positive, proactive attitude
- Ability to develop a creative approach to overcoming hurdles including strong negotiation and problem solving skills
- Strong sense of urgency for completing tasks and seeking out opportunities
- Excellent communication skills (oral, written and presentation)
- Efficient organizational and time management skills and the ability to balance and prioritize competing priorities
EDUCATION, EXPERIENCE AND SKILL REQUIREMENTS:
- Bachelor's Degree or some college preferred
- 13 years of customer service experience, especially in transportation/brokerage industry
- Previous sales experience preferred but not required
- Familiarity with transportation management software (TMS) such as McLeod or TMW preferred
- Familiarity with customer relationship management software (CRM) such as Salesforce or One-Page preferred
- Proficiency in using Microsoft Office suite, especially Excel
Pay:
$55, $65,000.00 per year
Benefits:
- 401(k)
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Do you have experience in a 3pl?
Work Location:
In person
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