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    Technical Supporter - Oklahoma City, OK, United States - Paycom Payroll Llc

    Paycom Payroll Llc
    Paycom Payroll Llc Oklahoma City, OK, United States

    4 weeks ago

    Default job background
    Full time
    Description

    The Technical Assistance Center Analyst is responsible for being the first point of contact for client-facing and other internal departments seeking technical assistance for Paycom software incidents on assigned products reported by the client.

    Be the subject matter expert on assigned Paycom software products and provide world class troubleshooting, resolution and service to Paycom's clients and client-facing departments
    Manage workload through Jira Service Desk and other project management tools as required

    Review technical tickets for patterns and recommend possible corrective actions like process optimization, workflow standardization, software updates, knowledge articles, training resources, client communications, etc.

    Maintain expert-level product knowledge on assigned products through collaborative partnerships with Quality Assurance and Product Management departments
    Work with development team to escalate actual system issues and create projects to resolve the issue
    Bachelor's degree required.
    Proficient in Confluence, Jira Service Desk, Zoom, PowerPoint, Word, Microsoft Teams
    Familiar with Software Development Procedures such as the SDLC, code merge and deployment process, and Agile practices
    Basic understanding of technical terminology in regards to servers, databases, APIs
    Ability to solve simple and routine problems with direct supervision.

    Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws.

    This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.

    The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information: %
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