Billing Customer Service Representative - Gurnee, United States - GI Alliance

GI Alliance

Verified Company

Gurnee, United States

2 days ago

Posted by:

Mark Lane

beBee recruiter

In the performance of their respective tasks and duties all employees are expected to conform to the following:

Perform quality work within deadlines with or without direct supervision.
Interact professionally with other employees, patients, and vendors.
Work effectively as a team contributor on all assignments
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position Purpose

Responsibilities and Duties

Answering all inbound calls and returning voice mails.
Resolving patient concerns and questions.
Processing payments through credit card vendors
Setup Payment Plans
Review Charity, Financial Hardship
Quote accurate selfpay rates and bundles
Collect payments on high deductible tasks
Adjust small balance amounts
Obtain and maintain patient demos for return mail
Refiling of claims we needed
Querying Coding Dept on coding complaints
Review accounts for external collections placement
Maintain External Collection placements by reporting payments received
Work special projects as assigned.
Works in coordination with other members of the Central Billing Office as necessary.
Maintains privacy and confidentiality per policy and HIPAA regulations.
Performs other related duties as required and assigned.
Investigates refunds
Work special projects as assigned.
Maintains privacy and confidentiality per policy and HIPAA regulations.
Performs other related duties as required and assigned.
Manage inbound Klara messages.

Performance Indicators

Maintain a +120 patient AR under 12%
Collection que worked and accounts placed in TSI Collections Status at end of month for external collections
All voice mails returned the same day
All appropriate adjustments made by end of month
Stratus call logs monitoring each month
Account touches report monitoring each month