- Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
- Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or PNC ecosystem partners .
- Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
- Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes. Assists the Branch Manager in performance management and new hire selection processes.
- Coaches, mentors and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
- To learn more about this and other opportunities on our team.Watch this video.
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Teller Lead
1 week ago
PNC Financial Services Group Columbus, United StatesPosition Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our em ...
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Lead CSR/Teller
3 weeks ago
Fifth Third Bank, N.A. Columbus, United StatesMake banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: · Provide excellent customer service in all interactions. Refer customers to the appropri ...
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Lead CSR/Teller
3 weeks ago
Fifth Third Columbus, United States Full timeMake banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: · Provide excellent customer service in all interactions. Refer customers to the appro ...
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Lead CSR/Teller
3 weeks ago
Fifth Third Columbus, United StatesMake banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: · Provide excellent customer service in all interactions. Refer customers to the appro ...
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Lead CSR/Teller
3 weeks ago
Fifth Third Bank, N.A. Columbus, United States Full timeMake banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: · Provide excellent customer service in all interactions. Refer customers to the appropri ...
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Lead CSR/Teller
3 weeks ago
Fifth Third Columbus, United States Full timeMake banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: · Provide excellent customer service in all interactions. Refer customers to the appropr ...
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Lead CSR/Teller
3 weeks ago
Fifth Third Columbus, United States Full timeMake banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: · Provide excellent customer service in all interactions. Refer customers to the appro ...
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Lead CSR/Teller
3 weeks ago
Fifth Third Bank, N.A. Columbus, United StatesMake banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: · Provide excellent customer service in all interactions. Refer customers to the appropr ...
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Lead Teller
1 week ago
PNC Financial Services Group, Inc. Westerville, United StatesPosition Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our emp ...
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Relationship Banker
4 weeks ago
First Horizon Bank Franklin, United States Full timeSummary · If you are a go-to person for advice, then become a First Horizon Bank Relationship Banker You will work to deepen the relationships with clients as their key contact for personalized banking and advice. You will use product knowledge, expertise, and exceptional custom ...
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Float CSR/Teller
3 weeks ago
Fifth Third Bank Franklin, United States Full timeMake banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: · Provide excellent customer care to customers regarding daily transactions, addressing ...
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Private Client Banker
4 days ago
KeyBank Columbus, United States Full timeLocation: · 5300 North Hamilton Road - Columbus, Ohio 43230 Job Summary · Be a problem solver, trusted advisor, and partner to the people and businesses in our Key Bank communities. The Private Client Banker (PCB) is part of the Key Private Client Program and will focus on the ...
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Branch Service Supervisor or BSS Sr
2 weeks ago
Synovus Columbus, United StatesJob DescriptionWhat You'll Be Doing:You'll lead by example as you establish a connection and develop rapport, providing outstanding, personalized customer service to those that enter the branch. A simple greeting and a warm smile to the customer is a great way for them to start t ...
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Temporary Teller
1 week ago
Synovus Columbus, United StatesJob Description · Job Summary · Serves as the main point of contact for customer transactions, providing a positive experience that leads to customer satisfaction and product referrals and sales. Serves as the first line of defense in preventing fraud and mitigating risk. Proces ...
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CMS Teller
1 week ago
Loomis Columbus, United StatesWith a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for car ...
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Relationship Banker
5 days ago
First Horizon Bank Franklin, United StatesJob Description · Location:On site at location listed in job posting · Summary · If you are a go-to person for advice, then become a First Horizon Bank Relationship Banker You will work to deepen the relationships with clients as their key contact for personalized banking and ad ...
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branch manager
20 hours ago
KEMBA Financial Credit Union Columbus, United StatesJob Description · Job Description · Title: Branch Manager · Reports to: Director of Sales and Member Experience · Supervises: Assistant Branch Manager, Concierge, Member Services Representative · Status: Exempt · Objective · The Branch Manager is responsible for planning and d ...
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Branch Manager II
1 week ago
Southern States Bancshares Columbus, United StatesThe Branch Manager is responsible for growing deposits for the office by effectively and efficiently supervising the customer servicing staff to provide excellent service to the Bank's customers. · Listing of Key Responsibilities: · * Manages the overall operation of the Branch. ...
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QA Testing Analyst
1 hour ago
Huntington Bancshares Incorporated Columbus, United StatesQA Testing Analyst - Senior is responsible for the planning, integration, test casing, scripting and execution of all testing to ensure proper coverage, schedules and leads test deliverables review sessions as necessary, works on multiple projects/systems as a project team member ...
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branch manager
2 weeks ago
KEMBA Financial Credit Union Columbus, United StatesJob Description · Job DescriptionTitle: Branch Manager · Reports to: Director of Sales and Member Experience · Supervises: Assistant Branch Manager, Concierge, Member Services Representative · Status: Exempt · Objective · The Branch Manager is responsible for planning and directi ...
Lead Teller - Columbus, United States - PNC Financial Services Group
Description
Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.
As a Full-Time Lead Teller within PNC's Retail Branch organization, you will coach Tellers on customer service skills and supervise conversations that enable referral opportunities for PNC products. You will also greet customers in the lobby, educate customers on new technology, supervise customer transactions, and assist with outbound calling initiatives. This position will be based in Columbus, OH at the Broad Hamilton retail banking branch.
Job Description
Accuracy and Attention to Detail - Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.
Addressing Customer Needs - Knowledge of and ability to meet customer needs by offering appropriate products in an appropriate manner.
Coaching Others - Knowledge of coaching concepts and methods; ability to encourage, motivate, and guide individuals or teams in learning and improving effectiveness.
Digital Awareness - Shares, shows and supports clients on a variety of technological digital and online tools and resources allowing them to explore solutions to achieve their financial goals and financial well-being through the PNC conversation.
Effective Communications - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Fraud Detection and Prevention - Knowledge of and ability to utilize processes, tools, and techniques for detecting, addressing and preventing fraudulent situations.
Managing Multiple Priorities - Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
Matrix Management - Ability to build and use effective working relationships within own department and across department, functional, and geographic reporting lines.
Problem Solving - Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.
Understanding Customer Needs - Knowledge of and the ability to recognize and be sensitive to the different perspectives and priorities of different customers.
Work Experience
Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties. Typically requires 1+ years of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
No Degree
Additional Job Description
Benefits
PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit > New to PNC.
Disability Accommodations Statement:
If an accommodation is required to participate in the application process, please contact us via email at Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say "Workday"for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
