Supervisor, Customer Experience - Racine, United States - O&H Danish Bakery

O&H Danish Bakery

Verified Company

Racine, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Supervisor will be responsible for providing direct oversight of customer facing operations including coaching, training, and ensuring prompt quality service to all customers

Coach and provide guidance to team members on providing high quality service in all interactions through use of quality management programs in place.

Provide development opportunities to team members, creating paths for professional growth. Regularly review the performance of all employees, promoting strengths and positive contributions as well as identifying areas for improvement.

Provide direct support to the team by preparing and communicating daily workload handling including guidance, follow up and support to ensure daily tasks are completed in a timely and accurate manner.

Ensuring adherence to the company's policies as well as established procedures for payroll, performance reviews, training, and general employment practices.

Lead peak seasonal planning sessions to ensure team roles are assigned, prepared, and executed successfully.
Participate in the development and implementation of projects and activities focused on continuously improving our customers' experience with us.
Provide direct oversight and facilitation of workloads, training, and support to temporary employees during high peak seasons.

Work closely with fulfillment, finance, bakery and other teams to facilitate order to cash procedures are aligned and followed at all times.

Process customer orders according to their wishes while following O&H Danish Bakery for standard procedure for order entry and sales requirements.

Other related duties as assigned by management.
Experience in call center, ordering and logistics and customer service is required.
Customer Centric focus and strives for high satisfaction to customers.
Professional and compassionate communication skills both verbal and written.
Leadership ability to provide support and guidance to others in a supportive and constructive manner.
Ethical conduct including diversity and inclusion to others.
Ability to problem solve and analyze complex situations to provide the best possible solutions.
Personal effectiveness and credibility with a focus on team culture.
Ability to read, write, and speak English proficiently.
Ability to use a computer and headset.

Experience:
Required

2 year(s): Experience in call center, ordering and logistics and customer service is required.

Education:
Required

High School or better

Behaviors:
Required

Team Player: Works well as a member of a group
Loyal: Shows firm and constant support to a cause
Leader: Inspires teammates to follow them
Enthusiastic: Shows intense and eager enjoyment and interest
Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations:
Required

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Self-Starter: Inspired to perform without outside help
Goal Completion: Inspired to perform well by the completion of tasks
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization