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    Operations Engineering Specialist - Asheville, United States - Pason Systems Corp

    Pason Systems Corp
    Pason Systems Corp Asheville, United States

    2 weeks ago

    Default job background
    Description
    The Role

    Energy Toolbase focuses on the modelling, intelligent control, and monitoring of distributed energy storage and photovoltaic systems.

    You will work with clients, field electricians, the operations team, and the engineering team to ensure successful delivery of our Acumen suite of products.

    You will bring your experience to effectively triage, debug, and solve important technical problems affecting our customers during both the pre-sales, installation, and maintenance phases of our projects.

    This is a key role that requires a technology generalist with strong fundamentals; capable of managing an influx of demands while providing exceptional customer service.

    Essential Duties and Responsibilities

    Respond to incoming issues and troubleshoot technical problems related to:
    Software deployment
    Device Networking
    Battery storage testing
    Energy meter installation
    Linux systems administration
    Use advanced tools to diagnose issues remotely and provide solutions in a timely fashion
    Collaborate with third parties to solve problems in a way that is consistent with Energy Toolbase's customer service approach
    Interface with software development and product teams to advocate for important customer facing issues
    Keep up to date on new ETB product features and methods for diagnosing problems and resolving issues
    Participate in code reviews and technical discussions to help make changes to software tools
    Maintain thorough documentation, logs, and metrics to ensure team is highly productive

    Knowledge, Skills, and Abilities

    Strong written and verbal communication skills
    Strong commitment to quality and customer satisfaction
    Strong organizational, prioritization, problem-solving, and analytical skills
    Strong understanding of computer networking principles, particularly in relation to distributed Linux machines in an IoT context
    Enthusiasm for learning new software concepts and tools
    Ability to thrive in a fast-paced environment under time pressure
    Experience with Docker, git, Bash, networking, and Linux system administration
    Exposure to Python or a similar high-level language
    Familiar with server-side applications and RESTful APIs
    Familiar with communication protocols such as MQTT, HTTP, SSH, Modbus, and CAN bus
    Familiar with databases (Redis, PostgreSQL, InfluxDB, S3, etc.)
    Familiar with electrical single line diagrams
    Understanding of three-phase power concepts, including active and reactive power, quality factor, and inductive and capacitive loads
    Qualifications

    Education

    Bachelors or certifications in Computer Science or related field.
    Bachelors or certifications in Electrical Engineering or related field would be considered an asset

    Experience

    Experience working with customers to solve technically challenging problems.%6718572% %%techsoftware%%
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