Operations Engineering Specialist - Asheville, NC, United States - Pason Systems Corp

Description

The Role
Energy Toolbase focuses on the modelling, intelligent control, and monitoring of distributed energy storage and photovoltaic systems.

You will work with clients, field electricians, the operations team, and the engineering team to ensure successful delivery of our Acumen suite of products.

You will bring your experience to effectively triage, debug, and solve important technical problems affecting our customers during both the pre-sales, installation, and maintenance phases of our projects.

This is a key role that requires a technology generalist with strong fundamentals; capable of managing an influx of demands while providing exceptional customer service.

Essential Duties and Responsibilities
Respond to incoming issues and troubleshoot technical problems related to:
Software deployment
Device Networking
Battery storage testing
Energy meter installation
Linux systems administration
Use advanced tools to diagnose issues remotely and provide solutions in a timely fashion
Collaborate with third parties to solve problems in a way that is consistent with Energy Toolbase's customer service approach
Interface with software development and product teams to advocate for important customer facing issues
Keep up to date on new ETB product features and methods for diagnosing problems and resolving issues
Participate in code reviews and technical discussions to help make changes to software tools
Maintain thorough documentation, logs, and metrics to ensure team is highly productive

Knowledge, Skills, and Abilities
Strong written and verbal communication skills
Strong commitment to quality and customer satisfaction
Strong organizational, prioritization, problem-solving, and analytical skills
Strong understanding of computer networking principles, particularly in relation to distributed Linux machines in an IoT context
Enthusiasm for learning new software concepts and tools
Ability to thrive in a fast-paced environment under time pressure
Experience with Docker, git, Bash, networking, and Linux system administration
Exposure to Python or a similar high-level language
Familiar with server-side applications and RESTful APIs
Familiar with communication protocols such as MQTT, SSH, Modbus, and CAN bus
Familiar with databases (Redis, PostgreSQL, InfluxDB, S3, etc.)
Familiar with electrical single line diagrams
Understanding of three-phase power concepts, including active and reactive power, quality factor, and inductive and capacitive loads
Qualifications
Education
Bachelors or certifications in Computer Science or related field.
Bachelors or certifications in Electrical Engineering or related field would be considered an asset

Experience
~ Experience working with customers to solve technically challenging problems.