- Provide a high-level of customer service to all customers including effective communication.
- Installs, configures, and upgrades computer hardware and software which includes the migration of data.
- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
- Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Set up and support hardware, software, network access, telephones, and other equipment for new hires and existing employees.
- Contribute to departmental policies and procedures related to computer hardware, software installations and customer support.
- Support Windows 10, Mac OS, iOS, and Android.
- Receive and respond to incoming calls, and/or work orders regarding desktop and/or laptop problems.
- Perform delivery of IT Equipment as well returning to stock of equipment.
- Provides phone and help-desk support for local and off-site users.
- Maintains current knowledge of relevant technologies as assigned.
- Participates in special projects, as needed and required.
- US Citizenship and the ability to obtain and maintain a Public Trust security clearance.
- Associates degree in a computer-centered discipline.
- Directly related experience supporting IT operations within Windows 10 and Active Directory.
- Experience with technical proficiency in MAC OS, tools and productivity office suites.
- Advanced level experience in MAC/PC hybrid environments including mobile devices.
- Hands-on experience with a wide range of infrastructure, including but not limited to Operating Systems, Device Management, and client systems.
- Experience troubleshooting mobile devices using both iOS and Android.
- Provide IT support relating to technical issues involving Microsoft core business applications and operating systems.
- Experience with JAMF (SCM platform) and SCCM/PXE for Windows.
- Excellent diagnostic and problem-solving skills.
- Proven analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Extensive equipment support experience.
- Working technical knowledge of current protocols, operating systems (Windows 10/MacOS) and SOPs.
- Must be able to lift to 50 lbs.
- Keen attention to detail.
- Team oriented and skilled in working within a collaborative environment.
- Strong verbal and written communication skills.
- BS/BA degree in a computer-centered discipline.
- Experience with AirWatch is a plus.
- An existing Public Trust clearance.
- Active certification in at least one of the following:
- MCSA
- ACSP
- AMIT
-
Lead IT Specialist
2 weeks ago
Bureau of the Fiscal Service Washington, United StatesSummary · Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required. · The position is located in the Office of Information & Security Services, User Services Division, End User Operations ...
-
Lead Helpdesk Specialist
2 weeks ago
Insight Global Washington, United StatesJob Description · Our federal client is seeking a Lead Helpdesk Specialist to join their team in Washington, DC. In this role, you will provide top-notch phone, email and in-person IT support to 300+ VIP users in a Windows 11 environment. · We are a company committed to creating ...
-
Lead Helpdesk Specialist
2 weeks ago
Insight Global Washington, United StatesOur federal client is seeking a Lead Helpdesk Specialist to join their team in Washington, DC. In this role, you will provide top-notch phone, email and in-person IT support to 300+ VIP users in a Windows 11 environment. · We are a company committed to creating diverse and inclu ...
-
Lead Helpdesk Specialist
1 week ago
PBG Consulting LLC Washington, United StatesJob Description Job Description Title: Lead Helpdesk SpecialistLocation: Hybrid Washington, DCKey Responsibilities:This vital position is responsible for providing advanced direct support to end users onsite and remote, and tracking all Help Desk metrics every week, including som ...
-
Lead Policy Specialist
2 weeks ago
Aptive Washington, United StatesAptive is seeking a Policy Lead to help support VA's National Standards of Practice. · The ideal candidate will play a pivotal role in guiding the team developing, reviewing and publishing VA's national standards of practice. The ideal candidate will have experience in the gover ...
-
Lead Policy Specialist
2 weeks ago
Aptive Washington, United StatesAptive is seeking a Policy Lead to help support VA's National Standards of Practice.The ideal candidate will play a pivotal role in guiding the team developing, reviewing and publishing VAs national standards of practice. The ideal candidate will have experience in the government ...
-
Lead Sales Specialist
1 week ago
GE Healthcare Washington, United StatesJob Description Summary · Customer facing staff responsible for winning business Operates with some autonomy but are typically subject to standard sales practices and procedures. The role is subject to regular review of sales results. Some judgment may be required but this is typ ...
-
lead travel specialist
1 week ago
Development Finance Corporation (formerly Overseas Private Investment Corporation) Washington, United StatesSummary · This position is part of the U.S. International Development Finance Corporation (DFC), Office of Administration (OA), Corporate Travel and Relocation Division. As a Lead Travel Specialist, you will be responsible for providing technical expertise, guidance, and project ...
-
Lead Project Controls Specialist
3 weeks ago
Amtrak - The National Railroad Passenger Corporation Washington, United StatesThe Lead Project Controls Specialist is responsible for developing, using, and improving existing enterprise tools, systems, and work processes to assist the Frederick Douglass Tunnel Program Team in effective management control and reporting on cost Controls, Controls Manager, P ...
-
Lead Data Management Specialist
1 week ago
State of Washington Washington, United StatesOur ideal candidate · is a value-centered collaborator, who is focused on ensuring comprehensive WorkSource database systems, migration, and agile processes. Our ideal candidate will utilize their strong Azure, Salesforce, MSSQL, and/or Microsoft Dynamics skills to work independ ...
-
Lead Project Controls Specialist
4 days ago
Amtrak Washington, United StatesYour success is a train ride awayAs we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of ...
-
Lead Project Controls Specialist
4 days ago
AACE International Washington, United StatesYour success is a train ride awayAs we move Americas workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of o ...
-
Lead Project Controls Specialist
13 hours ago
Amtrak Washington, United StatesYour success is a train ride away · As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety ...
-
Lead Project Controls Specialist
4 days ago
Amtrak Washington, United StatesYour success is a train ride away · As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety ...
-
Lead Human Resources Specialist
5 days ago
Architect of the Capitol Washington, United StatesSummary · The AOC has a talented workforce comprised primarily of Wage Grade, General Schedule and Exempt personnel. The Lead HR Specialist collaborates in a teamwork environment with the Chief of the Branch to execute and deliver extraordinary HR services; leads a team of HR Sp ...
-
Lead Human Resources Specialist
2 weeks ago
Bureau of Alcohol, Tobacco, Firearms, and Explosives Washington, United StatesSummary ATF is a law enforcement agency in the U.S. Department of Justice that protects our communities from violent criminals/criminal organizations, illegal use/trafficking of firearms, illegal use/storage of explosives, acts of arson/bombings, acts of terrorism, and illegal di ...
-
Lead Human Resources Specialist
4 days ago
Bureau of Alcohol, Tobacco, Firearms, and Explosives Washington, United StatesATF is a law enforcement agency in the U.S. Department of Justice that protects our communities from violent criminals/criminal organizations, illegal use/trafficking of firearms, illegal use/storage of explosives, acts of arson/bombings, acts of terrorism, and illegal diversion ...
-
Lead Human Resources Specialist
1 week ago
Department of Justice Washington, United StatesSummary · ATF is a law enforcement agency in the U.S. Department of Justice that protects our communities from violent criminals/criminal organizations, illegal use/trafficking of firearms, illegal use/storage of explosives, acts of arson/bombings, acts of terrorism, and illegal ...
-
Lead Human Resources Specialist
1 week ago
Bureau Of Alcohol Tobacco Firearms And Explosives Washington, United StatesATF is a law enforcement agency in the U.S. Department of Justice that protects our communities from violent criminals/criminal organizations, illegal use/trafficking of firearms, illegal use/storage of explosives, acts of arson/bombings, acts of terrorism, and illegal diversion ...
-
Lead Benefits and Compensation Specialist
1 week ago
Office of the Inspector General Washington, United StatesSummary · Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) gui ...
Information Technology PC Support, Lead Specialist - Washington, United States - Peraton
Description
Responsibilities:
Peraton is seeking an Information Technology PC Support, Lead Specialist in our Washington DC location in support of the US Senate.
The Installation Desktop Technician is responsible with assisting staff with installation, configuration and ongoing usability of desktops, laptops, and peripheral equipment and software. You will be a member of technical implementation team fulfilling a wide variety of technical service requests where excellent customer service and professional expertise are required. You will support customer installations and support in person, remote desktop and/or by phone. Must be focused on working with a team and coordinating with team members to solve complex issues.
Responsibilities:
Required Qualifications:
Desired Qualifications:
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.
Target Salary Range:$51,000 - $82,000. This represents the typical salary range for this position based on experience and other factors.
&v=024){kind=logo}
