- Provide daily operational support for end user workstations, mobile devices, peripherals, shared resources, and end user account administration through troubleshooting of systems and equipment, training and advisory assistance, and diagnosis and resolution of operating problems along with providing inventory management support for end user devices.
- Receive, evaluate, and respond to customer reports of systems and or equipment failures. Prioritize, schedule, and track requests and problems identified to ensure timely and complete responses to users. Maintain close contact between users and those responding to requests to ensure that all issues related to the request are identified and reconciled. Restore service by diagnosing and resolving a wide range of operating problems.
- Respond to routine IT incidents and service requests providing appropriate and prompt solutions. Troubleshoot difficult or recurring issues in conjunction with team members and Fiscal Service Information and Security Service staff to identify variables and possible fixes. Provide software support for standard desktop applications.
- Research, identify, and implement corrective actions for scan findings and vulnerabilities.
- Coordinate and assist with monthly patching preparation and testing.
- A one year probationary period may be required.
- Must successfully complete a background investigation. Periodic reinvestigation is required no later than five years after selection and at least every succeeding five years.
- Public Trust - Background Investigation will be required.
- Complete a to determine your suitability for Federal employment, at the time requested by the agency.
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- If you are a male applicant born after December 31, 1959, certify that you have registered with the or are exempt from having to do so.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the . Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
- This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. The successful candidate will also be enrolled into FBI's Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time. For more information about individual rights, , , and .
- Required to bend, stoop and pull various components of hardware, equipment and cabling in order to perform the function of this position. The work may require lifting and carrying of IT equipment (e.g., desktop computers, monitors, and printers) that can weigh up to 50 pounds.
- Please refer to "Conditions of Employment."
- Click "Print Preview" to review the entire announcement before applying.
- Must be U.S. Citizen or U.S. National
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Lead IT Specialist - Washington, United States - Bureau of the Fiscal Service
Description
Summary
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
The position is located in the Office of Information & Security Services, User Services Division, End User Operations Branch, Bureau of the Fiscal Service, leading a group of Information Technology (IT) Specialists in delivering operational support services, including troubleshooting systems and equipment, training and advisory assistance, diagnosis and resolution of operating problems and support for end user devices.
Duties NOTE: Based on current hiring restrictions, selectees may be subject to additional approvals prior to an offer being extended.
As a Lead IT Specialist (CUSTSPT), you will:
Conditions of Employment
This opportunity is also open to under Announcement 24-FS-425-MP. Please refer to that announcement for details on open period, eligibility, and how to apply.
Key Requirements:You must meet the following requirements by the closing date of this announcement.
The experience may have been gained in either the public, private sector or . One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.
Specialized Experience:
For the GS-12, you must have one year of specialized experience at a level of difficulty and responsibility at the GS-11 level in the Federal service or equivalent, which have equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience for this position includes ALL of the following:
- Experience in the technical planning, engineering, deployment, and support of IT systems; AND
- Experience as an administrator over IT systems or devices including Windows workstations or servers, for example DNS/DHCP, packet capture devices, and end user related hardware; AND
In addition to meeting specialized experience, applicants must have proficiency in each of the four competencies listed below.
- Attention to Detail, such as performing work and conscientious about attending to detail.
- Customer Service, such as working with clients and customers (that is, any individuals who uses or receives the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication such as expressing information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving, such as identifying problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your résumé may result in a "not qualified" determination.
Rating: Your application will be evaluated in the following areas: Technical, Communications, Leadership and Project ManagementCategory rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, Superior (highest quality category), Good (middle quality category), or Satisfactory (minimally qualified category) depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.
Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category.Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.
If you are a displaced or surplus Federal employee (eligible for the ) you must be assigned the middle category or better to be rated as "well qualified" to receive special selection priority.
Required Documents
A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible). Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package.
All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view .
VETERANS' PREFERENCE DOCUMENTATION: If you are claiming veterans preference, please see . In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide.
CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click for eligibility and a detailed list of required documents you must submit in order to be eligible.
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