Dual Director of Training - New York, United States - Marriott International, Inc

Marriott International, Inc
Marriott International, Inc
Verified Company
New York, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Additional Information post as Dual Director of Training


Job Number


Job Category Human Resources


Location The Ritz-Carlton New York NoMad, 25 West 28th Street, New York, New York, United States VIEW ON MAP


Schedule Full-Time


Located Remotely? N


Relocation? N


Position Type Management


JOB SUMMARY


Monitors compliance of all required training, including training programs for new hires, brand training initiatives, and works directly with human resources and operations leaders to drive compliance for all required training.

Understands and utilizes learning technology platforms and oversees Learning Coordinator responsibilities to support the hotel's training needs. Verifies programs/processes are effectively implemented to accomplish objectives in alignment with broader business objectives.

Conducts needs assessments and partners with continent learning team to identify appropriate programming and facilitates the delivery of both custom and corporate training programs.

Participates fully in the Field Trainer Network hosted by the continent learning organization to verify updated programs and processes are pulled through for the hotel.

Works with considerable independence, developing and facilitating programs to accomplish learning objectives in alignment with broader business objectives. Utilizes a Learning Delivery Plan aligned with property and brand strategies to deliver learning that enable business success. Measures the effectiveness of training to ensure a return on investment.


CANDIDATE PROFILE

Education and Experience

  • 2year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
OR

  • 4year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

CORE WORK ACTIVITIES

Administering Employee Training

  • Promotes and informs associates about all training programs.
  • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
  • Participates fully in the Field Trainer Network hosted by the continent Learning team.
  • Supports or oversees Learning Coordinator responsibilities to support the hotel's learners
  • Understands role and functionality of Digital Learning Zone, including impersonation, assignments and reporting capabilities.
  • Stays current on learning technology enhancements and new learning program launches.
  • Helps associates identify specific behaviors that will contribute to service excellence.
  • Ensures associates receive ongoing training to understand guest expectations.
  • Uses effective training methods to ensure associates have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
  • Observes service behaviors of associates and provides feedback to individuals and/or managers.
  • Coordinates required training programs, including identification of participants and periodic followup for completing, when appropriate.
  • Delivers training to promote transfer of knowledge according to program learning objectives.
  • Thoroughly prepares for each learning event (inperson or virtual) and demonstrates a mastery of content knowledge.
  • Creates an environment that enables maximum learning by employing adult leaning principles.
  • Demonstrates knowledge of the uniqueness of each audience, including delivery adjustment to the various learning styles represented, as well as for any special needs that could affect the learning.
  • Ensures participants receive the appropriate property and company orientation, understand program materials, and build relationships with property leadership team.
  • Demonstrates mastery of training technology and best practice facilitation methods to maintain quality standards for all mediums of training delivery.
  • Demonstrated overall control of the learning environment, including effectively leading the learning activities, giving directions, utilizing the experiential learning cycle, addressing classroom behavioral issues, etc. as appropriate.
  • Ensures participants receive the appropriate property and company orientation, understand program materials and build relationships with property leadership team.
  • Promotes and informs employees about all training programs.
  • Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.

Managing Employee Development programs

  • Helps employees identify specific behaviors that will contribute to service excellence.
  • Coaches managers to enhance own performance and to improve the performance of employees.
  • Develops specific training to improve service performance.
  • Wor
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