Network Engineer - Boston, United States - Precision Life Sciences

Precision Life Sciences Boston, United States

3 weeks ago

Description

Job Title:
IT Support Engineer - Onsite Support

JOB SUMMARY:

The IT Support Engineer - Onsite Support is responsible for delivering comprehensive IT support services to end-users within the organization.

This role involves providing on-site assistance for hardware and software issues, troubleshooting network problems, and ensuring a smooth and efficient IT environment.

This position requires a strong technical background, excellent communication skills, and the ability to troubleshoot and resolve IT issues in a timely manner.

Pharmaceutical experience is not required but encouraged.

PRINCIPAL DUTIES:

Onsite Support:
Offer guidance and assistance to end-users on the use of various software applications and hardware devices.
Provide hands-on support for desktops, laptops, printers, and other end-user devices.
Install, configure, and troubleshoot hardware components and peripherals.
Resolve software issues, including installation, configuration, and updates.
Respond promptly to IT support requests from end-users.

Customer Service:
Provide exceptional customer service, ensuring positive interactions with end-users.
Manage and prioritize support requests effectively.

Technical Troubleshooting:
Diagnose and resolve hardware and software problems.
Identify and address network connectivity issues.
Collaborate with remote support teams to troubleshoot and resolve complex technical issues.

User Training:
Conduct user training sessions to enhance end-users' understanding of IT systems.
Provide guidance on best practices for IT usage and security.

System Maintenance:
Perform routine maintenance on hardware and software to ensure optimal performance, such as updates, patches, and system optimizations.
Ensure the security and integrity of systems by implementing best practices.
Coordinate with vendors for hardware repairs and replacements.

Documentation:
Maintain accurate records of IT support activities, including issues reported and resolutions provided.
Create and update documentation for IT processes and procedures.

REQUIRED QUALIFICATIONS/EXPERIENCE (BASIC QUALIFICATIONS):

Education and Experience:
Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

Minimum of 3 years experience as an IT Support Engineer or in a similar role, with a focus on onsite assistance.

Technical Skills:
Proficiency in troubleshooting hardware and software issues.
Knowledge of operating systems, including Windows.
Experience with Active Directory, Microsoft Office Suite, and remote desktop tools.
Familiarity with network protocols and configurations.

Communication Skills:
Strong verbal and written communication skills.
Ability to convey technical information to non-technical users.

Customer Service:
Excellent customer service skills and a customer-focused approach.
Ability to handle challenging situations and provide effective solutions.

Problem-Solving:
Strong analytical and problem-solving skills.
Ability to work independently and collaboratively in a team environment.

Certifications (Optional):
Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.
AV support; CISCO/Zoom/Teams

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