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    Network Engineer - Boston, United States - LanceSoft

    LanceSoft
    LanceSoft Boston, United States

    3 weeks ago

    Default job background
    Description
    Job Description...
    • Respond and resolve tickets/incidents related to customer support or updates
    • Support, trouble shoot and configure remote access to assist network users with connectivity to HHS network from non-magnet connections
    • Troubleshoot and resolve network issues/infrastructure
    • Configure and maintain backup and restore process to include swapping tapes, restoring files, and transfer of media
    • Install, configure, and support state issued mobile devices
    • Review server event logs daily to ensure optimal performance and identify potential issues
    • Implementation of EOHHS IT enterprise images for Desktops/Laptops
    • Manage the upgrade of hardware & software as needed; including new Anti-Virus, Operating System patches, or other mandated software upgrades
    • Communicate and/or escalate to the supervisor any IT operations issues or disruptions (planned or unplanned) to minimize user impact
    • Assist Telecom with movement of IP phones and other groups with installation/ movement of assets
    • Utilize Network Administrative Tools to manage the network and ensure efficiency of system resources
    • Maintain disaster recovery package for servers and build/restore servers
    • Manage site specific network infrastructure & server support projects; leading meetings to ensure resources are maximized.
    *//
    Diversity, Equality, and Inclusivity     - This means a deep commitment to each other equally, in an open, diversified team environment. We strive to be as diverse as the clients and employees we partner with. We embrace people of any race, ethnicity, national origin, religion, gender identity, and sexual orientation. LanceSoft is a certified Minority Business Enterprise (MBE).
    //*
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