-
Front Desk Agent
1 week ago
Highgate Hotels Somerville, United StatesCompensation Type · Hourly · Highgate Hotels · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francis ...
-
Front Desk Agent
1 week ago
Aimbridge Hospitality Cambridge, United StatesIn this role, as a Front Desk Agent, you are responsible for greeting, registering guests, providing outstanding guest services during their stay and settling the guest's account upon completion of their stay. Joining The Charles Hotel surrounds you Front Desk, Agent, Reservation ...
-
Front Desk Agent
4 weeks ago
Davidson Hospitality Group Cambridge, United StatesProperty Description · Join the dynamic team at Hyatt Regency Boston Cambridge, located in the vibrant and innovative city of Cambridge, Massachusetts As a prestigious hotel in the heart of Kendall Square, we are seeking enthusiastic and skilled individuals to be part of our team ...
-
Front Desk Agent
1 day ago
Aimbridge Hospitality Cambridge, United StatesIn this role, as a Front Desk Agent, you are responsible for greeting, registering guests, providing outstanding guest services during their stay and settling the guest's account upon completion of their stay. · Joining The Charles Hotel surrounds you with entrepreneurial, like-m ...
-
Front Desk Agent
1 week ago
Aimbridge Hospitality Cambridge, United StatesJob SummaryIn this role, as a Front Desk Agent, you are responsible for greeting, registering guests, providing outstanding guest services during their stay and settling the guest's account upon completion of their stay.Joining The Charles Hotel surrounds you with entrepreneurial ...
-
Front Desk Agent
3 weeks ago
Charles Hotel Cambridge, Massachusetts, United States PermanentJob Summary: · In this role, as a Front Desk Agent, you are responsible for greeting, registering guests, providing outstanding guest services during their stay and settling the guest's account upon completion of their stay. · Joining The Charles Hotel surrounds you with entrepre ...
-
Front Desk Agent
1 week ago
Sonesta International Hotels Corporation Cambridge, United StatesJob Description Summary · The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures. Must be able to multi-task and maintain phone call flow via PBX ...
-
Front Desk Agent
6 days ago
Charles Hotel Cambridge, United StatesJob Summary: · In this role, as a Front Desk Agent, you are responsible for greeting, registering guests, providing outstanding guest services during their stay and settling the guests account upon completion of their stay. · Joining The Charles Hotel surrounds you with entrepr ...
-
Front Desk Agent
2 weeks ago
TownePlace Suites Boston Chelsea, Massachusetts, United States PermanentJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
5 days ago
Marriott International, Inc Boston, United StatesJob Number · Job Category Rooms & Guest Services Operations · Location The Ritz-Carlton Boston, 10 Avery Street, Boston, Massachusetts, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Proces ...
-
Front Desk Agent
4 weeks ago
Red Roof Plus Woburn Woburn, United States**WHO IS OUR IDEAL CANDIDATE?** · - Someone to help our guests Show off your city and be the tour guide for the guests - send them to your local favorites. · - Make an impact on your guests by making each experience unique and tailored to them. · - Sincere smiles go miles - we wa ...
-
Front Desk Agent
1 week ago
Ocean Havens Boston, United StatesBoston Yacht Haven Inn & Marina is currently seeking a full-time Guest Service Agent/Front Desk Agent. The Guest Service Agent is responsible for: · -maintaining and promoting hospitality at all times · -checking in and out guests from the inn & marina softwares · -providing rest ...
-
Front Desk Agent
2 weeks ago
Hampton Inn/Homewood Suites Boston Woburn Woburn, United StatesBe a part of the newly opened Homewood Suites/Hampton Inn Boston Woburn. · We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall expe ...
-
Front Desk Agent
1 week ago
Omni Hotels & resorts Boston, United StatesThe 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness center, and rooftop ...
-
Front Desk Agent
3 weeks ago
The Newbury Boston Boston, Massachusetts, United States PermanentCompensation Type: · Hourly · Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Franc ...
-
Front Desk Agent
4 days ago
Marriott International, Inc Boston, United States**职位编号** · **工作类别** Rooms & Guest Services Operations · **地点** Boston Marriott Long Wharf, 296 State Street, Boston, Massachusetts, United States 在地图中查看 · **编制** Full-Time · **远程申请?** N · **重新安置?** N · **职位类型** Non-Management · - 万豪国际给予所有应聘者公平机会。我们始终坚持打造多元化的员工团队,秉承包容、以人为本的文化。我们绝 ...
-
Front Desk Agent
1 week ago
HEI Hotels & Resorts Waltham, United StatesAbout Us · Welcome to Embassy Suites by Hilton Boston Waltham, located in Boston's High-Technology, Pharmaceutical, and Life Sciences Belt and corporate corridor along Route 128 and Highway 95. Our Boston/Waltham, MA hotel is just 20 minutes to downtown Boston and 25 minutes to L ...
-
Front Desk Agent
2 weeks ago
Hocking Hills State Park Lodge Logan, United StatesJob Description · Job DescriptionHocking Hills Lodge and Conference Center located inside Hocking Hills State Park is seeking candidates with outgoing, friendly & welcoming personalities for Front Desk Agent positions. · Hocking Hills Lodge and Conference Center is a brand new 81 ...
-
Front Desk Agent
1 day ago
Sage Hospitality Boston, United StatesHotel Commonwealth 'Why Us' Front Office · Our Story and Vision: At Hotel Commonwealth, we begin with a simple premise. We take cures from each guest to define how we can be distinctly 'of service' to them – it's a guest changing philosophy that doesn't live in a manual, but rath ...
-
Front Desk Agent
2 weeks ago
Hyatt Regency Boston Harbor East Boston, United StatesAbout Us: · Feel inspired and valued when you work at Hyatt Regency Boston Harbor, a unique waterfront hotel with breathtaking views of the harbor and downtown skyline. As a full service, upper-upscale hotel, Hyatt Regency Boston Harbor offers our associates a variety of opportu ...
Front Desk Agent - Winchester, United States - CSM Corporation
Description
** Front Desk Agent**
**Job Category****:** Front Office **Requisition Number****:** FRONT03464 Showing 1 location **Job Details**
**Description**
This position is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations. Adheres to the companys standards of quality and professionalism.
Anticipates and responds to guests in a friendly and positive manner
Responsible for providing the highest level of service
Process check-ins and check-outs, verify billing, create reservations, and process special requests
Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary
Understands and follows the company guest service recovery program
Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
Monitors room availability, follows restrictions, and all booking policies and procedures
Drives sales and maximizes revenue by up-selling rooms and amenities
Follows company procedures when handling cash and processing financial transactions
Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
Produces required volume of work by planning, organizing and prioritizing work duties
Adheres to company general work rules, department procedures and company policies
Attends all required department and hotel meetings
Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations
Follows all company procedures for guest/associate incidents
Knowledgeable of hotel emergency procedures
**Education:** High school diploma or GED required
**Experience/Knowledge/Skills/Abilities:**
1+ years prior guest service experience required preferably in a hospitality setting
Excellent verbal communication skills needed
Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment
Maintains predictable and reliable attendance
Ability to lift, push and pull up to 25 pounds on an occasional basis
Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods
This document describes the general nature and level of work required of those assigned to this role. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Responsibilities may vary depending on brand/location. All associates are expected to deal with customers and co-workers positively and respectfully and perform duties safely and effectively.
To perform this job successfully, the individual must be able to satisfactorily perform each essential duty/responsibility and meet all criteria under physical demands, with or without accommodation.
This document does not create an employment contract, implied or otherwise, other than an at-will employment relationship. Management retains the discretion to add duties or change the duties of this position at any time.
*CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status or any other area prohibited by applicable laws and regulations.*
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
