- Lead and manage the customer service team to provide outstanding service.
- Act as the primary liaison for client queries, orders, and issues.
- Develop and enforce customer service protocols and guidelines.
- Collaborate with lab technicians and other departments to ensure efficient and accurate order processing.
- Utilize Labtrac software for effective management of customer data and service requests.
- Analyze client feedback to recommend and implement improvements.
- Address and resolve customer service issues promptly and professionally.
- Uphold industry standards and adhere to company policies in all operations.
- Demonstrated experience in customer service, particularly within the dental industry.
- In-depth understanding of dental laboratory processes and terminology.
- Experience with Labtrac software is highly beneficial.
- Strong leadership, communication, and problem-solving abilities.
- Team-oriented mindset.
- Commitment to maintaining exceptional quality and customer satisfaction.
- Minimum of 3 years of relevant experience in a customer service position, ideally within a dental laboratory environment.
- Experience in a leadership or managerial capacity is essential.
- A collaborative and supportive work culture.
- Professional development and career growth opportunities.
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Customer Service Manager- Dental Lab - Lansdale, United States - Dental Career Services
Description
Job Description
Job DescriptionJob Title: Customer Service Manager – Dental Lab
Location: Pennsylvania
Benefits: Full
Salary: Depends on Experience – Starting at 30 per hour
MUST HAVE WORKED IN A DENTAL LAB PRIOR AND UNDERSTAND ALL PROCEDURES AND PROTOCOLS
MUST BE ABLE TO DISECT LABTRAC SOFTWARE USED IN DENTAL LABS
Our Team blends innovation and expertise to lead in the dental laboratory sector. Committed to excellence, we provide superior dental products and services, ensuring satisfaction for both dental professionals and their patients through our advanced technology and customer-centric approach.
Our team is currently seeking a Customer Service Manager with a robust background in dental laboratory processes and outstanding customer service skills. Familiarity with Labtrac software is a significant plus. In this role, you will be instrumental in maintaining client satisfaction and upholding our service excellence.
Key Responsibilities:
Qualifications:
Experience:
What We Offer:
If you are a dental professional looking for outstanding dental jobs, we can connect you with exceptional dental practices. We have established strong ties to a variety of dental practices, including small boutique, single restorative, multi-doctor, and luxury cosmetic practices. As the best and reliable dental recruiter, we deliver the first-class dental employment services you would expect from the leader in the dental industry, and you can have confidence that our team will produce the results you need.
Whether you need to hire one employee or a team of hundreds, experts at our dental recruitment agency can identify, interview, screen, and present the very best candidates for your consideration, experienced, industry-leading recruiting when you need it.
Company Description
Since 1998 Dental Career Services has been a leading permanent placement specialist focused on Dental Laboratory and Clinical Dental recruiting\r\r
If you are a dental professional looking for outstanding dental jobs, we can connect you with exceptional dental practices. We have established strong ties to a variety of dental practices, including small boutique, single restorative, multi-doctor, and luxury cosmetic practices. As the best and reliable dental recruiter, we deliver the first-class dental employment services you would expect from the leader in the dental industry, and you can have confidence that our team will produce the results you need.\r
\r
Whether you need to hire one employee or a team of hundreds, experts at our dental recruitment agency can identify, interview, screen, and present the very best candidates for your consideration, experienced, industry-leading recruiting when you need it.
