Lead Security Installation Technician - Wilmington - Johnson Controls

Description

Unleash your potential with the Johnson Controls team

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away

Here's what we have to offer

• Competitive pay and bonus plan.
• Paid vacation, holidays, and sick time.
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• Company vehicle, tools, and equipment provided to complete all jobs.
• Scheduling and management support.
• JCI Employee discount programs (The Loop by Perk Spot).

What you will do 

Install and Service card access, CCTV, intrusion alarm, electronic fire alarm and other related building system products at customer sites. Lead, direct, oversee and guide the work of installation technicians. In this role, you will manage various projects, ensure timely completion, and maintain effective communication through regular meetings and detailed reports. Proficient in reading and interpreting blueprints.

How you will do it 

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment. 
• Install, troubleshoot and Service card access, CCTV and burglar alarm systems. 
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals. 
• Exhibit effective customer service skills by consistently communicating with staff and customers to ensure customer satisfaction. 
• Complete Installation, programming and testing through communication devices such as smart phones and laptop computers. 
• Obtain customer signature upon completed Installation contract. 
• Perform other duties as assigned.
• Maintain truck inventory to ensure timely response to customer needs. 

What we look for 

Required 

• 10+ years of experience in the Security Industry, including installing, inspecting, repairing and programming card access, CCTV and intrusion systems.
• Lead and mentor installation technician.
• High School Diploma or equivalent required. 
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices. 
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals. 
• Ability to follow verbal and written instructions. 
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs. 
• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc. 
• Ability to work flexible hours including weekends to meet customer requirements. 
• Occasional overnight travel may be required. 
• Demonstrate a high level of customer service. 
• Ability to adhere to, implement, and follow safety guidelines and procedures at all times. 
• Strong organizational skills, positive attitude, and an ability to learn quickly. 
• Possess a valid driver's license and driving record that meets company requirements. 
• Able to pass a pre-employment background and drug test. 
• Retain any licenses that are required by National, State and Local codes. 
• Knowledge of applicable NFPA standards. 

Preferred 

• NICET experience
• Associate Degree in IT or Electronics 
• Experience installing, inspecting, repairing, and programming card access and CCTV.
• Fire alarm experience
• Networking experience

HIRING HOURLY RANGE: $25-$36 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site