- Reporting of productivity, quality, and other ad hoc requirements in an accurate and timely manner.
- Application of various methods, procedures, and knowledge of the business unit's product(s) and system application(s)
- Performs routine, analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities.
- Participate in projects requiring coordination with other departments
- Develop fraud models, strategies and controls to mitigate fraud loss while balancing customer experience, operational and product P&L impacts.
- Reporting on overall Fraud losses and trends in addition to monitoring strategy performance
- Associates degree in related field or equivalent experience.
- Effective verbal and written communication skills.
- Strong problem solving and analytical skills
- Well organized with the ability to manage multiple tasks and work to time sensitive deadlines.
- Ability to work well independently and in groups.
- Proficiency with Microsoft Office Programs; Excel and Word.
- Proficiency with database applications/programming (eg SQL)
- Knowledge of data extraction/mining tools
- Bachelor's degree in related field or equivalent experience.
- Hiring, placement, upgrading, transfer, demotion or promotion
- Recruitment, advertising or solicitation for employment
- Treatment during employment
- Rates of pay or other forms of compensation
- Selection for training, including apprenticeship
- Layoff or termination
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Fraud Analyst - Schenectady, United States - Trustco Bank
Description
false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4Job Title:
Fraud Analyst
Reports to:
Information Security Manager
FLSA Status:
Non-Exempt
Salary Grade:
NE12
Supervisory Responsibility:
No
SUMMARY:
The Fraud Analyst role is responsible for taking calls from branches and other internal departments and collecting, reviewing, responding, and analyzing data and/or documentation and to ensure compliance with policies, procedures, and/or regulatory and risk requirements as it relates to fraud.
Provide support for review, research and reporting of fraud alerts from various sources (online banking, ach, wire, card, etc.)
REQUIRED EDUCATION/EXPERIENCE:
PREFERRED EDUCATION/EXPERIENCE:
POSITION TYPE/EXPECTED HOURS:
This is a full-time position. Office hours Monday – Friday 8:30am – 5:00pm. Evening and weekend work may be required as job duties demand.
TRAVEL:
No travel required.
LANGUAGE SKILLS:
Must be able to speak, read, write, and understand the primary language(s) used in the workplace; bilingual skills a plus.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely sedentary role, requiring use of typical office equipment such as a computer, laptop and phone.
Ability to communicate both in person and/or by telephone.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
For the most part, ambient room temperatures, lighting and traditional equipment as found in a typical office / retail environment.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job.
AFFIRMATIVE ACTION PLAN/EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:
Trustco Bank is an equal opportunity/affirmative action employer.
It is the policy of Trustco Bank to take affirmative action in affording equal employment opportunities to all qualified persons without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability or protected veteran status.
This includes, but is not limited to, the following:
It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.