Customer Service Representative - Riviera Beach, United States - Tropical Shipping

Tropical Shipping
Tropical Shipping
Verified Company
Riviera Beach, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
_
Tropical Shipping in West Palm Beach, Florida is seeking a Customer Service Representative to join our team of professionals_

This role is responsible for providing rate quotations to prospective customers. Takes bookings and coordinates required logistics to ensure high quality service is delivered and customer satisfaction is maintained. Provides general information and resolves customer issues as required.


Job duties include, but are not limited to:

  • Creates bookings ensuring that all required inland logistics are complete and allow for accurate cargo movement and routing.
  • Answers customer general inquiry questions, ie. Shipment tracking, explaining services, confirming receipt of cargo, billing inquiries, etc.
  • Makes requested changes to bookings, following up with operating departments to ensure change is understood and has been received.
  • Logs and works toward resolution of customer issues and complaints.
  • Informs supervisor when complaint is not resolvable at employee level.
  • Creates request to correct billing errors when complaint is received from customer.
  • Proactively calls customers for pick ups or takes calls for pickups from customers.
  • Follows up with customers to ensure the customer is satisfied after having experienced a service issue or failure.
  • Explains company services to new customers.
  • Interviews new customers to identify customer preferences and establishes customer profile and partner file.
  • Performs all other duties as assigned

Educational Requirements:


  • Associate Degree in Business Management or in a related field

Experience Requirements:


  • 2 years of customer service experience (required)
  • At least 6 months of preparing shipping and export documentation (preferred)

Physical Requirements:


  • Office environment
- ability to sit for long periods of time and use a computer.


Other Requirements:


  • Valid drivers license

Benefits:


  • Competitive Pay
-
Free Medical insurance for employee & dependents (Immediate eligibility):

  • Dental, Vision, Life, Short-term & Long term insurance available at great rates
  • Annual Incentive Bonuses for ALL team members
  • 401(k) retirement plan with generous company match
  • Tuition Reimbursement
  • Employee Recognition Programs and events
  • Employee Discounts
  • Immediate Paid Time Off & Holiday Pay (upon hire)
  • Onsite Gym
  • Mentorship Programs
  • Continuous employee development programs
  • Casual work environment and so much more
-
Come join the Tropical Shipping Team We currently have several job openings in our various locations including West Palm Beach and Miami, Florida._


Pay:
From $21.00 per hour


Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Health insurance
  • Onthejob training
  • Paid time off
  • Professional development assistance
  • Referral program
  • Vision insurance

Experience level:

  • 10 years
  • 11+ years
  • 1 year
  • 2 years
  • 3 years
  • 4 years
  • 5 years
  • 6 years
  • 7 years
  • 8 years
  • 9 years
  • Under 1 year

Shift:

  • 8 hour shift
  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Inperson
  • Office

Application Question(s):

  • How do you handle conflict with a customer/coworker?

Education:


  • Associate (preferred)

Experience:


  • Customer service: 2 years (preferred)
- preparing export shipping documentation: 1 year (preferred)


License/Certification:

  • US Driver's License (required)

Ability to Relocate:

  • Riviera Beach, FL 33404: Relocate before starting work (required)

Work Location:
In person
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