- Work directly with the Operations, Billing and Rates Departments.
- Train and coach team members on invoicing procedures and requirements.
- Maintain the Unbilled Report, audit unpaid invoices and determine needs for billing process changes.
- Create procedural documentation for all accounts assigned to them/their team.
- Communicate directly with customers regarding billing concerns and requirements.
- Audit dispatch data and customer paperwork.
- Provide customer support for requested back-up documentation.
- Articulate report changes and/or needs to IT department for auditing purposes.
- Troubleshoot issues that have been escalated by team members for resolution.
- Identify potential errors made on invoices.
- Process and bill invoices out of company software.
- Successfully carry out invoicing procedures via mail, electronic delivery, and web billing.
- Collaborate with management on special assignments as requested.
- Support Billing team by acting as back up during a team member absence.
- Retain procedural information with note taking.
- Manage invoice priorities and workload responsibilities.
- Plan and Lead Team bi-weekly in person team meetings
- Prioritize your team's workload daily and during End of Month deadlines
- Monitor your team's emails in the department inbox and ensure timely follow up and resolutions
- Proficient in Excel and Microsoft Office (Outlook and Word).
- Ability to work successfully and professionally in a team environment.
- Self-motivated and focused to complete tasks with limited supervision and instruction.
- Strong organizational and time management skills—able to meet weekly goals.
- Detail oriented, accurate and possesses analytical capabilities.
- High level of interpersonal communication skills—oral and written.
- Effective at demonstrating good judgment and initiative to make sound business decisions based on multiple data sources.
- Ability to communicate, establish credibility and influence change within all levels of the organization.
- Hard working, reliable, and personable.
- Confident in giving feedback and developing team members.
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Lead Billing Specialist - Halethorpe, United States - Cowan Systems and Cowan Management
Description
Job Description
Job DescriptionLead Billing Specialist
Formed in 1924, Cowan Systems enjoys a history of excellence and quality in the Transportation industry. Due to continued growth, Cowan Systems is seeking a Lead Billing Specialist for our corporate office in Baltimore, Maryland.
Cowan Systems, LLC is National truckload carrier that specializes in providing high quality dedicated fleet service for companies requiring first-rate performance. Cowan Systems offers dedicated fleet services which provide a customized transportation package designed to meet the specific needs of the shipper, such as specialized equipment, strict timetables and custom reporting. Cowan Logistics sources the optimal method of transporting our customers freight as efficiently as possible while maintaining unprecedented service and reliability. Cowan Systems is the premier single source provider for warehousing and distribution needs in the Northeast and Mid-Atlantic area. Our 100% supply chain solution includes local and long haul trucking in and out of Cowan facilities.
Job Summary:
The Lead Billing Specialist will be responsible for a team of 3-5 billers. He or she will be the subject matter expert on the accounts within their team and will be responsible for auditing his or her team member's work. They will be an escalation point for invoicing issues, handle the Unbilled Report, work with Operations and Rates to resolve billing issues and develop team members.
The Lead Billing Specialist will receive up to 6 weeks of instruction, training, and practice. He or she will gain a comprehensive understanding of Cowan's dispatch software, operational reporting tools, indexing programs, and be able to process accurate invoices for our customers.
The ideal candidate should have background in Excel and billing procedures and prior leadership experience.
Essential Job Functions:
Job Requirements:
As a full time employee with Cowan Systems LLC, you will be eligible for full benefit packages (Medical, Dental, Vision), Life, Short and Long Term Disability, 401(k) options, and paid time off.
