Lead Veterinary Receptionist - Corona, United States - AAA Animal Hospital in Corona

Description

We are looking for an experienced lead veterinary receptionist to join our team. Experience with Avimark a plus.


Veterinary Knowledge/Client Education

• Can answer client's inquiries about basic animal care questions and routine procedures
• Can educate clients on overthecounter products such as shampoos and nutraceuticals; has full knowledge of heartworm and external parasite preventives to promote client education and sales
• Can guide client' to make appropriate decisions regarding optimum pet care

Admitting/Discharging Patients/Cash Handling

• Can admit patients and handle medical records entries accurately
• Can prepare health certificates, immunization certificates, laboratory requests, and euthanasia certificates
• Can handle client/patient transfers with ease
• Can prepare client invoices for services performed
• Can accurately handle payment transactions
• Can accurately and empathetically communicate estimates/treatment plans to clients

Hospitality

• Can bond with clients during interactions.
• Can keep the front desk a positive area even in the event there is a client wait time

Schedule Management

• Can work to maintain an effective veterinarian appointment schedule, screening emergencies and prioritizing cases that need to be seen

Computer Knowledge/Telephone Skills

• Answers telephones and handle calls quickly, efficiently and in a professional and friendly manner using a multiline system
• Can Enter and update client and patient information into practice computer software
• Has good computer skills and shows accuracy in inputting details

Personal Conduct/Attitude/Teamwork

• Can maintain positive, cooperative relationships with other employees
• Can lead and manage a group
• Can display tact and respect with team members even when busy or hectic
• Feel and express a genuine liking for animals and their owners and for working in an animal care field

Client Communication

• Can conduct oneself in a confident and professional manner with clients and coworkers even when situations are stressful and/or focused on individual tasks
• Can deal intelligibly, pleasantly and efficiently with clients, often doing several things at one time
• Can greet clients with poise and natural effort
• Can outline costs and fees in a positive light while supporting hospital payment policies
• Can turn future clients (phoneshoppers) into clients through relationship building and bonding
• Can easily remember clients and patients names and uses them
• Can handle client correspondence including procedure reminders, thank you cards, welcome cards, sympathy arrangements and cards, and A/R statements

Facility Maintenance

• Can maintain a professional/welcoming appearance of the front office through cleaning and organization
• Can offer proper upkeep for and troubleshoot office equipment including pc's, telephones, copiers, and fax machines

Organization/Time Management

• Can work almost constantly in the presence of other staff members and clients
• Understands and carries out oral and written directions
• Can manage other receptionists

Pay:
From $18.00 per hour


Benefits:

• Employee discount
• Paid time off

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work setting:

• Inperson

Experience:

Avimark Software: 1 year (preferred)
Veterinary Front Office Lead: 2 years (required)


Work Location:
In person