Customer Service Representative - Dade City, United States - 5 Star Staffing Solutions

5 Star Staffing Solutions Dade City, United States

3 weeks ago

Description

Job Description

Welcome to an exciting opportunity to join our dynamic team as a Customer Service Representative we believe in providing exceptional service to our customers, and we're looking for a detail-oriented and customer-focused individual to play a key role in our day-to-day operations.

Pay:
$19/h

Responsibilities:

Customer Interaction:

Troubleshoot and resolve product issues and concerns with a customer-centric approach.
Document and update customer records based on interactions, ensuring accuracy and completeness.
Maintain a positive, empathetic, and professional attitude toward customers.
Demonstrate a keen eye for detail in addressing customer inquiries and requests.

Order Management:

Execute order entry per customer requests and purchase orders.
Submit purchase orders to the correct vendors and ensure accuracy in the ordering process.
Receive and verify order confirmations from vendors.
Send customer order confirmations and respond promptly to customer inquiries.
Update all documents with accurate information as needed.

Vendor Coordination:

Communicate and correspond with vendors regarding ship dates and order details.
Ensure accurate ship dates and relay them to customers promptly.
Track inbound and outbound shipments to maintain transparency.

Order Adjustments:

If ship dates change, promptly update customers and adjust their current orders as needed.
Generate quotes from Less Than Truckload (LTL) carriers and secure the best pricing on shipments.

Shipping and Logistics:

Schedule inbound and outbound shipments efficiently.
Prepare shipments for both domestic and international destinations.
Complete customer documentation as needed for shipments.

Sales Team Collaboration:

Work closely with the Sales Team Liaison to update customer sheets and relay important information.

Communication Management:

Answer incoming phone calls and transfer them as needed.
Maintain effective communication between vendors and customers to ensure a smooth process.
Develop and maintain a knowledge base of evolving products and services.

Administrative Tasks:

Perform filing tasks to organize and maintain essential documents.
Maintain a clean work station and office space in collaboration with other staff members.

Physical Requirements:

May need to lift more than 30 pounds occasionally when preparing shipments.

Qualifications:

Previous customer service experience.
Experience with Quickbooks mandatory
Strong organizational and multitasking abilities.
Effective communication skills, both written and verbal.
Proficiency in order management systems and documentation.
Detail-oriented with a commitment to accuracy.
Ability to adapt to a fast-paced work environment.

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