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Service assistant
5 days ago
Stellar Enterprises Hingham, United StatesWe are looking for you as a service assistant (m/f/d) on a part-time basis for Saturday service at our Audi Center in Kempten. · Main tasks: · Reception and welcoming of visitors/customers · Telephone switchboard and appointment scheduling · Personal contact with visitors and cus ...
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State Street Quincy, United StatesWho we are looking for · Why this role is important to us · - The team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performan ...
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Service Assistant
3 weeks ago
BlueNova Industries Boston, United StatesWe are a large, successful automotive dealership group with 60 years of experience and 7 locations nationwide, employing over 300 people. With over [number] vehicles sold per year, we offer a wide range of models from various manufacturers. · If you want to do what you love, join ...
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Administrative Assistant-student Services
2 weeks ago
Hingham Public Schools Hingham, United States**TITLE**: Administrative Assistant -Student Services (Full Year Position)LOCATION: Central OfficeANTICIPATEDSTART DATE: June 1, 2024RESPONSIBILITIES Hingham Public Schools seeks an exceptional Administrative Assistant whois highly motivated to support special education regulatio ...
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Office Services Assistant
4 days ago
Epiq Boston, United StatesThis role will be critical in helping ensure multiple areas of administrative duties are fulfilled to successfully deliver on our service commitments in a timely and effective manner. Administrative duties may include things like handling and distributing mail, copying, printing, ...
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Funeral Services Assistant
2 weeks ago
SCI Shared Resources, LLC Cambridge, United StatesOur associates celebrate lives. We celebrate our associates. · Consider the possibilities of joining a Great Place to Work · SCIC proudly offers part-time, temporary, and seasonal associates benefits, including: Extended Health Drug Coverage, Basic Dental Services, Life Insurance ...
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Assistant Director, Food Service
1 week ago
Hebrew SeniorLife, Inc. Roslindale, United StatesOverview: · The Assistant Director, Food Service will oversee the culinary operations of catering programs and retail operations between both Roslindale and Dedham Hebrew Rehabilitation Center (HRC) campuses. Provides support to the Director, Food Service with department's practi ...
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Assistant Director of Environmental Services
5 days ago
HHS, LLC Boston, United States**Salary**: $85,00 - $90,000 yearly · Locations: Boston Children's Hospital and Waltham Campus · Shift: AM or PM · - Floor care experience a plus · **Assistant Director of EVS**: · Assist with leading a goal-oriented hospital housekeeping department to create a team environment t ...
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Financial Services Administrative Assistant
1 week ago
Baystate Financial Boston, United StatesFinancial Services Administrative Assistant · Baystate Financial, a Premier Financial Services organization in New England and beyond, seeks a securities administrative team member for our East Providence, RI (Wellesley, MA or Boston, MA) locations. This will be a full-time posit ...
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Client Services Assistant
1 week ago
PG Calc Cambridge, United StatesPG Calc is a small, well-established company providing software and services to charities and financial institutions in the specialized area of planned giving, a form of philanthropic giving. PG Calc enjoys an outstanding reputation for excellence and stellar client service. PG C ...
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Funeral Services Assistant
3 weeks ago
Service Corporation International Newton, United States Part time**JOB RESPONSIBILITIES** · - Assists with the preparation for services including: delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families, and ensuring proper care and storage of these items · - Prep ...
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Assistant Social Services
3 weeks ago
Andover Rehab Center Andover, United StatesAndover Manor _is seeking an **Assistant **Social Services** with a passion for working with elders, to fill a **full**-time** position. · - Don't forget..._ · - Basic knowledge of the Medicaid process is required. · - Social Work or a related field experience preferred, but not ...
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Pedagogical assistant group service
5 days ago
Omega Ventures Winthrop, United StatesAt the Bodo-Heyne-Haus in the centrally located and popular Bremer Neustadt, we are there for 53 residents in 4 living groups. In addition to living areas for adults with disabilities, we have a special living group for people who suffer from brain organic changes as a result o ...
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Human Services Assistant
2 weeks ago
Project Self-Sufficiency Newton, United StatesFull-time, compassionate, and empathetic human services professional needed to represent agency on the phone and in-person while greeting visitors at the front desk, coordinating and distributing food pantry items, and assisting with bulk mailings and data entry projects_._ · - R ...
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Food Service Assistant Student
2 weeks ago
Mercyhealth Harvard, United StatesOverview: Performs daily kitchen, cafeteria duties to provide a safe clean and sanitized environment for our patients, residents, customers, and partners with quality service in mind. Dishes and assembles food items. Sets up, delivers and picks up patient trays. Operates dish mac ...
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Social Services Assistant
1 week ago
City of Newton (City of Newton) Newton, United StatesPrimary Purpose: · To assist with connecting Newton residents with social services and resources. · Essential Functions: · - Have phone calls and meetings with current and new clients regarding needs and resources · - Assist with filling out and submitting benefit paperwork · - R ...
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Food Service Assistant
1 week ago
Recovery Solutions Bridgewater, United States**Compensation Range**: $20 - $20 / hour · **You Matter**: · - Make a difference every day in the lives of the underserved · - Join a mission driven organization with a people first culture · - Excellent career growth opportunities · **Join us and find a career that supports**: · ...
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Staff Assistant, Case Services Group
1 week ago
Harvard University Boston, United States**Job Summary** · - The Case Services Group is the clearinghouse for all HBS cases, ensuring a successful customer-focused service delivery process for all aspects of the faculty's case production work. Maintaining a close operational partnership with Harvard Business Publishing ...
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Assistant Director of Advancement Services
3 weeks ago
William James College Newton Center, United StatesSummary: · The Assistant Director of Development oversees various advancement and fundraising operations of William James College (WJC). These responsibilities include individual donor prospect identification and stewardship, developing and expanding WJC's Alumni Relations and An ...
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First Help Financial Needham, United States**Description**: · First Help Financial (FHF) is one of the fastest growing companies in the US. We help first-time buyers get a car by offering flexible financing options and native-language support. Our mission is to help overlooked consumers get access to financing and make sm ...
Volunteer Tax Client Service Assistant - Quincy, United States - Quincy Community Action Programs Inc
Description
QCAP seeks volunteer client service assistants to welcome customers at QCAPs tax preparation assistance site, verify income and other documentation from taxpayers, and maintain the waitlist. Volunteer client service assistants provide assistance in accordance with IRS guidelines and applicable QCAP policies. Training is provided. Both online and in-person volunteer opportunities are available, though online volunteers will need to complete some in-person tasks during training and orientation. Other volunteers at the site provide free personal income tax counseling and tax form preparation assistance with a goal of helping low income people claim tax credits for which they may be eligible.
ESSENTIAL DUTIES & RESPONSIBILITIES:
1. Complete the Volunteer Standards of Conduct Training on IRS Link and Learn.
2. Provide excellent customer service by welcoming customers to QCAPs tax preparation assistance site. Verify customer identity, appointment time, and complete short interview with customer about information pertinent to preparing the customers tax return. Review income and other documentation provided by the customer to ensure that all paperwork necessary for the tax counseling session is complete and present at that time. (training provided)
3. Assist in collecting customer demographic data via QCAP intake forms.
4. Supervise flow of customers which includes greeting new arrivals, maintaining an appointment list, managing customers in the waiting area, and escorting customers to tax preparers.
5. Handle walk-in or phone inquiries related to tax preparation.
6. Refer customers with complex returns to the IRS web site or help number, or to a tax practitioner or firm.
7. It is strongly suggested that Volunteer Client Service Assistants familiarize themselves with the Tax Law trainings (6-10 hours) that is required for Volunteer Tax Preparers. Taking the Tax Preparer certification exam is optional.
8. Maintain confidentiality of customer information.
9. Adhere to Title VI by not denying service to anyone based on race, color, sex, age, national origin, or disability.
**Volunteers cannot accept pay or compensation for assistance provided. Volunteers cannot refer customers to any one particular tax practitioner or firm. QCAP maintains a list of area tax practioners for customer referral purposes.**
QUALIFICATIONS/SKILLS:
1. Strong customer service and interpersonal skills, and desire to help people.
2. Ability to work well with diverse populations.
3. Multilingual skills encouraged.
4. Ability to learn and apply IRS policies around verification of taxpayer identity and income documentation. Training will be provided.
5. Ability to maintain taxpayer confidentiality.
6. Dependability and flexibility.
7. Pride in performing tasks completely and accurately.
TIME COMMITMENT
Training:
Participate in a 2-hour volunteer orientation training
Complete IRS Volunteer Standards of Conduct and Intake/Interview & Quality Review Training (~2 hours)
Optional: Complete Basic or Advanced IRS web-based tax-law training and certification program (~10 hours) Will be offered online.
Tax season:
Volunteers should commit to a minimum of 3 hours weekly for the duration of the tax season.
For 2024, the tax site will be open from January 29, 2024 through April 15, 2024.
The shift hours available are:
Weekday evenings, 5:30pm 8:30pm (online or in-person)
Saturdays, 9:30am 1:00pm and 1:00pm 4:00pm (in-person)
If a candidate is unable to work during one of the above shifts but still wants to volunteer, some alternative times may be available on a case by case basis. These alternative times would generally happen during daytime hours on weekdays between 10AM and 3PM.
SUPERVISION AND VOLUNTEER LIABILITY
Volunteers will be supervised while on site by an experienced Volunteer Site Coordinator. The Site Coordinator will be available to provide support, guidance, and answer questions.
Volunteers are covered under the Volunteer Protection Action of 1997, which can be found in its entirety at As long as the volunteer acts within the scope of the Volunteer Return Preparation Program, and has been certified by the IRS as a Volunteer Tax Counselor, they shall not be held liable for any harm caused by an act or omission on their part.
BENEFITS TO VOLUNTEER
1. Rewarding volunteer experience, with the chance to help low income people claim eligible credits and maximize their income.
2. Opportunity to build skills.
o Volunteers can put this experience on their resume
3. Chance to meet other volunteers and build camaraderie among the counseling team.
o Volunteers are part of a team of 40 professionals and community members that are helping to support the Quincy and Greater-South Shore community by providing free income tax preparation.
