Information Technology Specialist - Chicago, United States - US Offices, Boards and Divisions

US Offices, Boards and Divisions

Verified Company

Chicago, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Duties:

As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment.

To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.

This position is located in the Technology Directorate (TD), within the Executive Office, Antitrust Division (Division or ATR), Department of Justice (DOJ).

The incumbent serves as an Information Technology Specialist (Network Services) within the Division, reporting directly to the Engineering and Operations Section (EOS) Chief, and ultimately the TD Director and Chief Information Officer (CIO).

As a Information Technology Specialist (CUSTSPT), responsibilities of this position will include, but are not limited to:

Plan and carry out IT customer support functions and activities for assigned organizations.
Provide customer assistance and training in order to meet customer requirements.
Resolve technical problems and issues and develops recommendations and proposals to address more complex design or operational issues.
Diagnose and resolve problems in responding to customer support incidents.
Provide assistance and support to customer organizations in installing, configuring, and troubleshooting IT systems, hardware, software, and networks.
Participate in programs, task forces, and project teams to accomplish IT systems, software, and hardware development or implementation activities, and functions as a technical resource on customer support functions.
Develop solutions to complex customer support problems and issues.
Investigate/analyze a variety of unusual conditions or problems, providing technical advice and guidance.
Develop and implements new concepts and technologies.
Make recommendations that help to enhance and improve IT customer support services of the organization.
Provide advice, guidance, and assistance to technical and program officials in the development and delivery of IT customer support services.
Provide operational support, management, development, and updates processes for TD network/infrastructure resources.
Prepare and presents information and briefings on customer support issues, problems, and projects to management officials and program staff.
Collaborate with customer organizations to identify training needs for IT hardware, software, and systems, and develops and delivers customer training to meet organizational needs.

Please note:
Additional selections may be made from this announcement.

Also, a writing sample and a combination of three to five business and academic references may be requested of individuals identified as best qualified.

Requirements:

Conditions of Employment:

You must be a U.S. Citizen to be considered for this position.
You must undergo a preemployment security investigation.
You may be required to take and successfully clear a drug test.
SELECTIVE SERVICE: All male applicants born after December 31, 1959, must have registered for the selective service (see ).

If selected for this position, the applicant must sign a statement certifying his registration, or the applicant must demonstrate exempt status under the Selective Service Law.

DIRECT DEPOSIT: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
This is a bargaining unit position.
The Antitrust Division participates in the E-Verify program.
Financial Disclosure: If selected, you may be required to disclose financial information in accordance with DOJ and Federal ethics guidelines.
This position is designated as emergency essential.

Qualifications:

To qualify for the position of Information Technology Specialist (CUSTSPT), you must meet the Basic Qualification Requirements AND possess the required Specialized Experience specific to the series and grade listed below. This experience must be identified in your resume.

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Basic Requirements:

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Attention to Detail

Is thorough when performing work and conscientious about attending to detail;

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Customer Service

Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services;

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Oral Communication