Manager - Human Resources - Westlake
3 days ago
Job description
The Human Resources Manager, Shared Services is responsible for leading and optimizing HR Shared Services operations to deliver consistent, efficient, and high-quality HR support across the organization. This role oversees transactional HR functions, employee support, compliance administration, and HR operations while partnering closely with HR Business Partners.
Key Responsibilities
HR Shared Services Leadership
Lead and manage the HR Shared Services team, including workload prioritization, performance management, and development
Ensure timely, accurate, and consistent delivery of HR services across employee lifecycle processes
Establish and monitor service-level agreements (SLAs), workflows, and case management standards
Employee Support & HR Operations
Oversee employee and manager inquiry resolution through ticketing or case management systems
Ensure accurate processing of employee transactions (new hires, job changes, transfers, terminations) in partnership with Payroll and Benefits
Oversee onboarding and offboarding administration
Ensure data integrity and governance within HRIS systems
Compliance & Risk Management
Ensure HR Shared Services processes comply with federal, state, and local employment laws
Oversee personnel file management, I-9 compliance, and document retention
Support internal and external audits and compliance reviews
Partner with HRBPs and Legal on escalated or complex compliance matters
Benefits, Leave & Programs
Support benefits administration
Support effective administration of leave of absence programs
Support annual programs such as open enrollment, merit cycles, and policy rollouts
Process Improvement & Reporting
Identify opportunities to streamline HR processes through automation and standardization
Develop and maintain SOPs, knowledge articles, and training materials
Track and report HR operational metrics and trends to HR leadership
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