- Manage Government Furnished IT Assets for the RITS contract in the ServiceNow IT Service Management Suite and Configuration Management Database, to ensure accuracy and quality of asset management data.
- Enters and maintains all required data in a timely and accurate fashion.
- Identifies and follows up on discrepancies found during ticket processing, or from report analysis.
- Functions as a first point of contact regarding inquiries related to government furnished IT assets, and all other information related to IT asset hardware management.
- Maintains managed IT asset attributes of managed IT assets.Understand basic IT components (infrastructure, software, PCs, Databases) and how they interact with other ITIL practices and other IT industry processes. Develops solutions to routine technical problems of limited scope.
- Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
- Bachelors and two (2) years or more experience; four (4) years of experience in lieu of degree
- ITIL: Foundations v3 or higher
- Experience with ITSM, ITAM, ITOM, ITBM and CMDB technologies offered by vendors such as Flexera, Remedy or ServiceNow.
- Proficient analytical and problem-solving skills and the ability to succeed in a fast-paced environment.
- Be highly motivated to work independently without significant direction in a remote environment, as well as work within a team construct.
- Must have comprehensive knowledge of related disciplines, including ITIL v3 or above, IT Asset Management, Agile Methodology, and Project Management.
- Must be able to obtain an interim secret clearance or active secret clearance to start work.
- Completion of ServiceNow courses: IT Asset Management (ITAM) Micro Cert -or- Certified Hardware Asset Management Professional (CHAMP)
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IT Asset Management Analyst - Broomfield, United States - SAIC
Description
SAIC has an opportunity for an IT Asset Management Analyst to support the US Army Corps of Engineers Revolutionary IT Services (USACE RITS) program.
The USACE RITS contract will provide modern and secure enterprise-wide IT support services to approximately 37,000 USACE customers located throughout the CONUS and OCONUS. Services will support the mission needs of USACE's Headquarters (HQs) located in Washington, D.C., nine Divisions and 43 Districts, to include over 1,500 field and area project offices and two data centers that are currently located in Vicksburg, Mississippi, and Hillsboro, Oregon.
Job Duties:
Required Education and Experience:
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
