Workforce Management Associate - Hartford, United States - Global Atlantic Financial Group

Global Atlantic Financial Group

Verified Company

Hartford, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

COMPANY OVERVIEW
Global Atlantic Financial Group is a leader in the U.S. life insurance and annuity industry, serving the needs of individuals and institutions.

Global Atlantic is a wholly-owned subsidiary of KKR, a leading global investment firm that offers alternative asset management across multiple strategies and capital markets solutions.

We are looking for a diverse team of talented individuals who reinforce our culture of collaboration and innovation.

We are dedicated to the career development of our people because we know they are critical to our long-term success.

Join our team and come grow with us.

The KKR-Global Atlantic partnership - The Global Atlantic Story

POSITION OVERVIEW

Primary responsibilities of this role include:

Oversee the development and maintenance of capacity/staffing models for Preneed Inforce & New Business. Produce long and short-term forecasts, staffing recommendations, and lead decision making processes with management and leadership.
Ownership of daily tactical workload distribution. Balance workload and maintain service level via the efficient and effective allocation of workload.
Report on productivity, capacity, bottlenecks and opportunities. Deliver KPIs and metrics to help inform the business on opportunities for improvement.
Maintain hiring plans to ensure staffing requirements are consistently met; balance attrition expectations with new hire classes.
Foster and encourage an environment of continuous improvement. Provide feedback and develop initiatives to improve processes and performance.

QUALIFICATIONS

Bachelor's degree preferred, and 5+ years relevant work experience
Experience in Operations is required, Preneed Insurance field a plus
Intermediate to advanced Excel skills are required.
Comfort in complex problem solving, judgment, critical thinking and decision making.
Ability to effectively communicate orally and in writing with coworkers, management team, other Departments, vendors, and outside agencies, including being sensitive to professional ethics.
Experience with Microsoft PowerPoint, Microsoft Access (Tableau, VBA, SQL, a plus)

LI-KS1

LI-Hybrid

Global Atlantic reserves the right to modify the qualifications and requirements for this position to accommodate business needs and regulatory changes.

Future adjustments may include obtaining specific licenses or certifications to comply with operational needs and conform to applicable industry-specific regulatory requirements, state and federal laws.

TOTAL REWARDS STATEMENT

Global Atlantic's total rewards package is reflective of our corporate values, particularly diversity, excellence and innovation, with a focus on inclusion, pay equity, and flexibility.

We are proud to support your personal and professional growth and well-being through programs such as educational assistance, virtual physical therapy, remote/onsite fitness reimbursement, a medical second opinion program, pet insurance, military leave, parental leave, adoption assistance, fertility and family planning coverage.

We strive to foster a culture of total well-being through community outreach and charitable giving programs.

We are active in our communities-
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New York: StreetWise Partners, Covenant House, Partnership for New York City, City Meals on Wheels, Habitat for Humanity, Billion Oyster Project
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Boston: Cradles to Crayons, Boston's Healthcare for the Homeless, Thompson Island Outward Bound, Rosie's Place, Catie's Closet, Project Bread, Rise Against Hunger, Space to Thrive
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Hartford: Junior Achievement, Habitat for Humanity, Oliver's Pajama, United Way
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Indianapolis: Elevate Indianapolis, Gleaners Food Bank and the Juvenile Diabetes Research Foundation
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Batesville: So Loved Ripley County Foster Closet, Safe Passage Family Shelter, YES Home Juvenile Rehabilitation, Ripley County Community Foundation
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Des Moines: United Way of Central Iowa, Meals from the Heartland, Junior Achievement, Math Motivators, Bidwell Riverside, Orchard Place, Knock and Drop
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Berwyn/Wayne: Habitat for Humanity, Chester County Food Bank, Surrey Services, For Pete's Sake Respite
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Bermuda: Keep Bermuda Beautiful, Center Against Abuse, Truck Island Nature Reserve, Bermuda Economic Development Corporation

Social platforms provide an environment to collaborate with others and participate in friendly competitions towards achieving physical, emotional and financial well-being.

Our highly competitive health, retirement, life and disability plans can be tailored to best suit your needs and those of your whole family.

Global Atlantic is committed to creating an inclusive environment where everyone can meaningfully contribute to our success.

We are proud to be an equal opportunity employer and we do not discriminate in employment on any basis that is prohibited by federal, state or local laws.

More than that, we strive to be inclusive of all backgrounds and experiences, which we feel give