SAP Product Owner, Us Customer Service - Lexington, United States - ARIAD

ARIAD

Verified Company

Lexington, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Pay Range:

$149, $234,300.00

At Takeda, it's our people, our values and our culture that make us special. We share a sense of vocation and a desire to serve others that pulses through our entire organization.

We're fortunate to be grounded in a history that gives us a long term perspective, the confidence to stick to what we believe in, and the humility to know we don't have all the answers.

We combine this outlook with an agility and tenacity to deliver for our patients that has fueled the growth of our business.

But what really sets our company apart is something we call Patient Trust Reputation Business. It's the framework that enables us to translate our purpose and values into action. It's how we synchronize the diversity of our perspectives, strengths and expertise. And it's what keeps our decision making tethered to what really matters.

Job ID R0120599
Date posted 04/16/2024
Location Lexington, Massachusetts
Pay Range $149, $234,300.

00
How you will contribute:

Develop and manage product roadmap, and allocated delivery and operational resource
Lead process of defining product requirements: make sure they are complete, integral, consistent and the sole source of requirements for the team
Build backlog in terms of user stories, prioritize its items to achieve business goals and continuously keep it up to date following an Agile Methodology
Ensure that platform consistently delivers expected performance in terms of data quality and processing schedule
Ensure best practice in integration with Patient Services, Omnichannel, Enterprise Data Backbone, and other systems in the Commercial Infrastructure
Leverage extensive knowledge of systems, process flows and procedures to aid analyses and recommendations for solution offerings
Coordination with various groups (technical and business oriented) and develop meaningful relationships
Facilitate project execution by providing support in projectlevel issue resolution and scope management. Ensure quality of all project deliverables. Provide thought leadership to US DD&T and Business community on use of SAP technology as part of developing commercial digital strategies. Manage partnerships and stakeholders
As part of product roadmap and prioritization, identify transformational capabilities such as AI and NLP to optimize process efficiency and/or customer experience.
Develop and report out value metrics for investments, ensuring accountability and transparency in tracking the performance and return on investment of various projects and initiatives.
Drive continuous improvement by identifying areas for optimization, and implementing strategies to enhance the efficiency and effectiveness of the platform.

Minimum Requirements/Qualifications:

Bachelor's Degree is required; Graduate degree in relevant field is desired.
8+ years of experience in Information Technology, 3+ years as a Product Owner required
Indepth understanding and knowledge of SAP Service Cloud is required
Indepth understanding and knowledge of Salesforce objects is desired
Proven competences in innovation, strategic or visionary thinking, agile methodologies
Proven competences in stakeholder alignment, business need analysis, customer focus, and result focus, delivery.
Prior experience working with and managing thirdparty service providers required.
Exceptional communication and interpersonal skills, with proven ability to building trust, listen, and ask effective questions.
Agile Project Management / Product Delivery Certification as well as experience with finance and budgeting required
Proven track record of effective project leadership and positive results.
Proven ability to work effectively both independently and in a teambased environment

More about us:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs.

Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do.

We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

This position is currently classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy.

Takeda Compensation and Benefits Summary
We understand compensation is an important factor as you consider the next step in your career.

We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

For Location:

Lexington, MA
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U

S Base Salary Range:
$149, $234,300.00
The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety o