- Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
- Provisioning and system setup for new hires.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools (RMM) and diagnostic utilities to aid in resolving support requests.
- Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install antivirus/EDR software and ensure virus definitions are up to date.
- Server administration via Active Directory, File & Print services, DNS, DHCP.
- Network firewall and switch administration and maintenance.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Define and maintain Tech Stack (solutions/vendors) to be adopted.
- Establishing good relationships with all departments and colleagues.
- Ensuring company safety and security standards are met.
- Some network and server solution design and architecture.
- College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
- Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.
- MSP experience (mandatory)
- CompTIA Network+/Security+ and MS 365 certifications (mandatory)
- Good knowledge of English
- Satisfactory Background Check contingent to hiring
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Tower Technician III
6 days ago
MasTec Network Solutions Boston, United States Full timeOverview · At MasTec Communications Group we build for the future. Yours and ours. · As a Tower Technician III , you will develop new skills, work in a safety-minded environment, and join us in expanding technology for a better community. Join the MasTec family and help us provid ...
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Maintenance Technician III
2 weeks ago
Utah State University Logan, United States Benefited Full timeOverview · The successful candidate will perform complex work in the maintenance, repair, and installation of air compressors, vacuum pumps, and supply and exhaust fans for HVAC systems in campus facilities. The successful applicant can accomplish this by applying journeyman ski ...
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Maintenance Technician III
4 days ago
Keystone Management East Boston, United StatesJob Description · Job DescriptionHave you ever been part of a community or visited a community where you felt like you belonged? You felt heard, seen, and appreciated for who you are and the uniqueness you bring to the community. The people were warm and inviting. Everyone was wi ...
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Maintenance Technician III
1 week ago
Keystone Management Boston, United StatesJob Description · Job DescriptionHave you ever been part of a community or visited a community where you felt like you belonged? You felt heard, seen, and appreciated for who you are and the uniqueness you bring to the community. The people were warm and inviting. Everyone was wi ...
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Maintenance Technician III
4 days ago
Keystone Management East Boston, United StatesJob Description · Job DescriptionHave you ever been part of a community or visited a community where you felt like you belonged? You felt heard, seen, and appreciated for who you are and the uniqueness you bring to the community. The people were warm and inviting. Everyone was wi ...
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Maintenance Technician III
4 days ago
Keystone Management Boston, United StatesJob Description · Job DescriptionHave you ever been part of a community or visited a community where you felt like you belonged? You felt heard, seen, and appreciated for who you are and the uniqueness you bring to the community. The people were warm and inviting. Everyone was wi ...
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Maintenance Technician III
4 days ago
Keystone Management Boston, United StatesJob Description · Job DescriptionHave you ever been part of a community or visited a community where you felt like you belonged? You felt heard, seen, and appreciated for who you are and the uniqueness you bring to the community. The people were warm and inviting. Everyone was wi ...
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Pharmacy Technician III
1 day ago
Tufts Medical Center Boston, United StatesWe're saving lives, building careers, and reimagining healthcare. We can't wait to grow alongside you. · Job Profile · Summary · · This role focuses on · providing · pharmacy related services in a hospital or retail setting · . · In addition, this role focuses on performing the ...
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Cardiology Technician III
1 day ago
Tufts Medical Center Boston, United StatesWe're saving lives, building careers, and reimagining healthcare. We can't wait to grow alongside you. · Job Profile · Summary · · This role focuses on · providing · medical and clinical support services to patients · . · In addition, this role focuses on performing the followi ...
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Technician III
3 weeks ago
Keystone Management East Boston, United StatesJob Description · Job DescriptionHave you ever been part of a community or visited a community where you felt like you belonged? You felt heard, seen, and appreciated for who you are and the uniqueness you bring to the community. The people were warm and inviting. Everyone was wi ...
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Pharmacy Technician III Evenings
6 days ago
Boston Children's Hospital Boston, United States Full timeBoston Children's Hospital is looking for Full Time Technicians with strong IV experience to work in our Center for Ambulatory Treatment and Clinical Research. The Technician must be able to work mid-day swing shift (11:00am -7:00pm), including weekend rotation. This position off ...
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Technician III
2 weeks ago
Keystone Management East Boston, United StatesJob Description · Job DescriptionHave you ever been part of a community or visited a community where you felt like you belonged? You felt heard, seen, and appreciated for who you are and the uniqueness you bring to the community. The people were warm and inviting. Everyone was wi ...
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ANIMAL CARE TECHNICIAN III, W8 Facility
3 weeks ago
InsideHigherEd Boston, United States Administrative Jobs ,ANIMAL CARE TECHNICIAN III, W8 Facility Tracking Code Job DescriptionThe Animal Science Center is part of the Office of Research, a group dedicated to aiding the research community in navigating the lifecycle of their work, from finding funding to creating proposals to helping in ...
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Maintenance Technician III
1 week ago
Keystone Management Boston, United StatesJob Description · Job DescriptionHave you ever been part of a community or visited a community where you felt like you belonged? You felt heard, seen, and appreciated for who you are and the uniqueness you bring to the community. The people were warm and inviting. Everyone was wi ...
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Maintenance Technician III
1 week ago
Keystone Management Boston, United StatesJob Description · Job DescriptionHave you ever been part of a community or visited a community where you felt like you belonged? You felt heard, seen, and appreciated for who you are and the uniqueness you bring to the community. The people were warm and inviting. Everyone was wi ...
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Maintenance Technician III
1 week ago
Keystone Management East Boston, United StatesJob Description · Job DescriptionHave you ever been part of a community or visited a community where you felt like you belonged? You felt heard, seen, and appreciated for who you are and the uniqueness you bring to the community. The people were warm and inviting. Everyone was wi ...
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Anesthesia Technician Iii
2 weeks ago
Brigham & Women's Hospital(BWH) Boston, United States**Anesthesia Technician III** · **GENERAL OVERVIEW** · Under general supervision and following established procedures, assure the quality of service and monitoring for patients undergoing anesthesia in all anesthetizing locations throughout the hospital. Maintains, services, sets ...
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Diesel Technician/Mechanic III
1 week ago
Penske Truck Leasing Braintree, United States Full time140 Messina Dr Braintree, MA, 02184 · What's the Job? · Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you'll do exactly that. Here, you'll do preventative maintenance and minor repairs on the newest and best maintained fleet ...
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Technician Refrigeration III
2 weeks ago
Lamb Weston Quincy, United States Full timeJob Description · Perform regular assigned checks. · Keep work logs up to date. · Perform equipment repair, overhaul and trouble shooting. · Assist with proper start-up and shut down of plant equipment. · Adhere to all safety procedures for work performed, including instructing o ...
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Specimen Technician Iii
2 weeks ago
Quest Diagnostics Chelsea, United StatesOverview: · **Specimen Technician III - Chelsea, MA - Monday - Friday - 8:00AM-4:30PM** · This position has mastered all duties of the Specimen Processing Technician II. Work is highly self-directed, and role may include additional responsibilities such as client communications, ...
Level III Technician - Suffolk County, United States - TeamLogic IT West Babylon
Description
Job Description
Job DescriptionThe IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties.
IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily. The IT Technician will possess the ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills.
The Level III Technician works jointly with the sales team to provide pre-sales and post-sales support, including tasks such as discovery meetings, site surveys, proposals, and presentations on technical assessments, implementations, and ongoing technical account management. The selected candidate will be results-oriented, self-motivated, energetic, professional, reliable, and a team player
IT Technician III Responsibilities:
IT Technician III Requirements: