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Frisco

    Dispatcher- Overnight Shift - Frisco, United States - Golden State Foods

    Golden State Foods
    Golden State Foods Frisco, United States

    3 weeks ago

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    Description
    Overview

    Who We Are


    Established in 2006 as a division of Golden State Foods ) , Quality Custom Distribution (QCD) provides custom distribution services to iconic customers throughout the United States.

    Headquartered in Frisco, Texas, QCD is values-based and services thousands of restaurants throughout the U.S. Today, QCD provides over 17,000 deliveries a week from 25+ Distribution Centers strategically located throughout the country. Our dynamic teams ensure our customers receive best in class service and QCD Dispatchers are an integral component.

    Job Summary

    This position is part of our new Operations Command Center, in our headquarters in Frisco, Texas.

    You will leverage fleet management tools and industry best practices to support our driver network across (approximately 1,200 drivers from 25 distribution centers in the U.S.).


    Support includes but is not limited to:
    store delivery support, route planning device troubleshooting, breakdown support and general driver/transportation support.


    Note that this is a NIGHT SHIFT position when you will enjoy four hour shifts that likely will include weekends and some holiday days.

    This dynamic team covers overnights for all distribution centers. Shifts will be staggered.

    Responsibilities


    ESSENTIAL FUNCTIONS:


    Receive real time communication from drivers, and provide a plan of action to ensure highest quality of service to the customer.

    (40%)

    Creates nightly recaps, daily supervisor hand-offs, and updates call logs. (20%)


    Responsible for real time monitoring of the QCD fleet using SAMSARA and DESCARTES and supporting distribution centers across the U.S.

    while tracking fuel, mileage and service time. (20%)

    Present detailed reports, dashboards and scorecards to assist management in optimizing productivity, improving service to the customer and driving cost savings (10%)

    Performs other related and assigned duties as necessary. (10%)

    Qualifications


    DESIRED QUALIFICATIONS:

    Education and experience equivalent to:

    Experience:
    2 to 3 years of work experience in transportation or food distribution, including driver interaction


    Knowledge, Skills and Abilities:
    Supervisory concepts and techniques

    Microsoft Word and Microsoft Excel software applications

    Distribution of food product

    Fleet tracking, GPS or other similar systems

    Driver dispatching, scheduling and routing

    DOT regulations, policies, and procedures

    Relevant safety policies, practices and procedures

    Strong written and verbal communication

    Actionable problem solving


    Skill and ability to:
    Support a diverse workforce of up to 1,200 drivers from our centralized support center

    Troubleshoot delivery issues to support customers and communicate and service issues

    Interpret transportation operations anomalies and identify appropriate solutions

    Prepare administrative and technical documents and reports

    Work effectively in a fast paced business environment, with a focus on high levels of quality and customer service

    Must be able to work overnight, weekends and holidays

    Act in accordance with GSF's Creed and Values

    LEADERSHIP/MANAGEMENT RESPONSIBILITY

    Support delivery drivers throughout our distribution network via our centralized support center. Supporting overnight delivery operations with significant impact on QCD customer relations.


    PERFORMANCE CATEGORIES
    Providing driver network overnight support and actionable answers to ensure driver safety, company savings and highest quality of service to the customer

    Providing detailed communication, insight and reporting to local leadership

    Customer engagement

    Teamwork within the department and collaboration with drivers, local leaders and peers

    Safety of drivers and helpers

    LocationUS-TX-Frisco

    Job ID

    Category Transportation
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