Coach/Ops Mgr Trainee - Vancouver

Job summary

The Coach/Ops Mgr Trainee leads and develops teams effectively by teaching training and actively listening to associates. They tour stores providing feedback on store operations utilizing technology business initiatives merchandising and company direction. The role also involves introducing and leading company change efforts providing clear expectations and guidance to implement business solutions communicating business objectives to teams effectively.

Models exceptional customer service standards for store associates following the One Best Way OBW service model managing supporting customer service initiatives such as store of the community community outreach programs ensuring customer needs complaints issues are successfully resolved developing implementing action plans correct deficiencies process improvement leadership ensure high quality customer experience.

Drives financial performance sales designated store area reviewing evaluating PL Profit Loss statements managing assisting in budgeting forecasting controlling expenses in designated business area confirm indexed sales monitoring ensuring effective merchandise presentation seasonal transitions inventory flow operational processes developing implementing action plans mitigate shrink sales profit goals achieved for business area

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Job description