Customer Care, Guide - Waterloo, United States - Trek Bikes

Trek Bikes

Verified Company

Waterloo, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees.

We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.

When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so.

Give us your best, and we'll give it right back. Sound pretty sweet? Then come join us

Job Description:

Customer Care - eCommerce Guide

A bit about us

At Trek, we build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.

When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so.

Give us your best, and we'll give it right back.

Position Description

What you'll be doing:

Acts as a resource for customers and retailers regarding product and technical questions with the right amount of empathy and urgency.
Help customers choose the right bikes, accessories, and other Trek products to ensure an awesome biking experience.
Partner with shops to create awesome solutions for riders.
Continuously learn and suggest process improvements to enhance our hospitality.
Communicate with Product Managers to give customer feedback and understand Trek products.
Utilize databases and resources to research and resolve consumer inquiries.
This job description may not cover or contain all the activities, duties, or responsibilities that are required of a team member. Responsibilities and activities may change at any time.

What you'll bring to the profession:

Excellent Hospitality and Communication skills.
Must be able to build and maintain strong relationships.
Strong desire to contribute to an outstanding customer service organization within the bicycle industry.
Internet Speed: At least 100 MBs download and upload speeds.

Sunday

Thursday or Tuesday
Saturday; 9:00 am to 6:00 pm

Location:
Waterloo, WI or fully remote available

Trek Benefits:

Flexible and fun company culture
Competitive health care
PPO & HDHP medical plan options, Dental insurance, Vision insurance
Flexible Spending Accounts (FSA)
Free life insurance & optional term life insurance
Competitive vacation package
401(k) with match and Employee Stock Ownership Plans (ESOP)
12 weeks of maternity leave with 100% pay
Flexible holiday schedule 10 company holidays
Tuition Reimbursement up to $15,000 (Undergraduate & Masters programs)
Employee discounts on all product
Deep partner retail discounts

We are an Equal Employment Opportunity ("EEO") Employer.

Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws.

This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:

E-Verify Participation Poster:
English / Spanish

E-Verify Right to Work Poster:
English

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Spanish