Services and Vending Assistant - Andrews AFB, United States - The Army & Air Force Exchange Service
Description
Provides complex administrative and clerical support to services operations to drive customer experience by improving efficiencies resulting in a tailored customer experience.
-Essential Job Functions_
- Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized customer experience.
- Performs a variety of complex administrative and clerical duties. Requisitions supplies and forms, updates/maintains files and appropriate library, and other documentation maintenance according to policies and procedures. May prepare paperwork for access to military installations.
- Works with price surveyor to make sure all merchandise is being sold at market price.
- Actively communicates/promotes the benefits of Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increased customer brand loyalty.
- Ensures all services contracts are up to date and concessionaires are instructed on Exchange rules. Maintains contract files and vending machine control logs.
- Use of PC for data entry and use of appropriate systems/software/hardware for correspondence, reports, etc.
- Performs other duties as assigned.
- Complies with applicable directives, policies and procedures. Actively supports and implements applicable EEO laws and programs within the Exchange. Assumes other related responsibilities as assigned._
Job Types:
Full-time, Part-time
Pay:
From $17.25 per hour
Expected hours:
per week
Benefits:
- Dental insurance
- Disability insurance
- Employee assistance program
- Life insurance
- Opportunities for advancement
- Paid training
Schedule:
- 4 hour shift
- 8 hour shift
- Monday to Friday
- No nights
- Weekends as needed
Experience:
- Customer service: 1 year (preferred)
License/Certification:
- Driver's License (required)
Work Location:
In person
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