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    Front Desk Agent - Buffalo, United States - Shaner Operating Corporation

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    Description

    ABOUT THE TEAM
    Shaner Hotels has an amazing opportunity at our 205 room Buffalo Marriott LECOM HARBORCENTER.

    Located off I-190 in downtown Buffalo's Canalside Entertainment District, the Buffalo Marriott LECOM HARBORCENTER is attached to Key Bank Center, the home of the NHL Buffalo Sabres.

    Niagara Falls, a natural wonder of the world, is just a short drive away.

    This hotel features modern rooms, elegant meeting space and a seventh-floor restaurant and bar offering stunning views of Lake Erie and the Buffalo skyline.


    ABOUT US
    Shaner Hotel Group
    Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry.

    Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.

    We partner with the top Hospitality Brands including independent locations as well.

    We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management.

    You can find out more by visiting our website,

    JOB DESCRIPTION
    Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
    Handle guest complaints ensuring guest satisfaction.
    Process all check-ins and check-outs according to established hotel requirements.
    Adhere to payment, cash handling and credit policies/procedures.
    Generate, print, and distribute daily reports to designated departments/personnel.
    Resolve discrepancies on the room status report with Housekeeping.
    Other duties as assigned.

    Responsibilities

    Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

    Qualifications

    High school graduate or equivalent.
    Minimum one year customer service experience; previous hotel experience preferred.
    Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
    Computer experience preferred.
    Bilingual English/Spanish a plus.
    Knowledge of local activities and attractions appropriate for clientele.


    Job Type:
    Part-time and Full-time


    Pay:
    From $16 USD/ hour.


    Work Location:
    In person.


    Benefits:
    Health insurance
    Paid time off
    8 Paid holidays
    Marriott Hotel Discounts
    2 Complimentary night hotel stays per year at any Shaner Hotel property
    1 Complimentary meal per shift worked
    Located on bus and metro routes.

    Minimum Salary: 16.00
    Maximum Salary: 16.00

    Salary Unit:
    Hourly

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