Front Desk Agent - Niagara Falls, United States - Courtyard by Marriott - Niagara Falls

Courtyard by Marriott - Niagara Falls Niagara Falls, United States

3 weeks ago

Description

Job Description

Job Summary:

The Front Desk Agent at Courtyard by Marriott - Niagara Falls will be responsible for providing exceptional customer service to all hotel guests. This individual will be the first point of contact for guests and will assist with check-in/check-out processes, answer inquiries and handle any guest concerns or requests. The Front Desk Agent will also be responsible for maintaining the appearance and functionality of the lobby area, as well as handling various administrative tasks.

Compensation & Benefits:

This is a full-time, hourly position in the Hospitality/Restaurant industry with a competitive hourly rate of $15 to $16 per hour. Employees will be paid weekly and will also have access to a variety of benefits, including health insurance, retirement plans, and sick time.

Responsibilities:

Greet guests and assist with check-in/check-out processes
Answer phone calls, emails, and other forms of communication from guests and potential guests
Provide information and recommend local attractions, restaurants, and events
Handle guest concerns or requests with professionalism and efficiency
Maintain the appearance and functionality of the lobby area, including keeping it clean and organized
Handle administrative tasks such as making reservations, processing payments, and maintaining guest records
Collaborate with other departments to ensure smooth operations and resolve any guest issues
Maintain knowledge of hotel policies, amenities, and services to effectively assist guests
Assist with luggage handling and transportation arrangements when needed
Maintain a safe and secure environment for guests by following all safety and security procedures
Adhere to all company and brand standards to ensure consistent and exceptional service
Other duties as assigned by management

Requirements:

High school diploma or equivalent required; additional education or hospitality training preferred
1-2 years of experience in a customer service role, preferably in the hospitality industry
Knowledge of hotel reservation systems is a plus
Strong communication and interpersonal skills
Excellent time management and organizational skills
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Must be able to work flexible hours including nights, weekends, and holidays
Must have reliable transportation to and from the hotel
Must be able to lift up to 50 pounds and stand for extended periods of time
Must have a professional appearance and demeanor
Knowledge of a second language is a plus

EEOC Statement:

Our company is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetics, marital status, veteran status, or any other legally protected status.

Front Desk Agent All Shifts

2 weeks ago

Days Inn & Suites Niagara Falls, United States

Responsibilities Front Desk: Greeting and assisting guest · Handling a variety of administrative support tasks · Providing outstanding customer service · Make Reservations · Check-in &/or Check-out guest · Breakfast Serving · Keeping Lobby Clean · Laundry · Front desk Job ...
Front Desk Agent

3 weeks ago

Buffalo Lodging Associates, LLC Buffalo, United States

Job Description · Job DescriptionResidence Inn by Marriott/Buffalo-Downtown, 620 Delaware Avenue, Buffalo, NY 14202 · We are looking for a Front Desk Agent to join our Team Our Residence Inn by Marriott Buffalo Downtown, is located in the Allentown district of Downtown Buffalo, o ...
Front Desk Agent

3 weeks ago

Buffalo Lodging Associates Buffalo, United States

Hampton Inn & Suites by Hilton-Buffalo Downtown, 220 Delaware Avenue, Buffalo, NY 14202 · We are looking for a Front Desk Agent to join our great Team Our Hampton Inn & Suites with 140 beautifully appointed rooms/suites is located just off I-190 and is in the heart of Buffalo. Ju ...
Front Desk Agent

3 weeks ago

Buffalo Lodging Associates Buffalo, United States

Residence Inn by Marriott/Buffalo-Downtown, 620 Delaware Avenue, Buffalo, NY 14202 · We are looking for a Front Desk Agent to join our Team Our Residence Inn by Marriott Buffalo Downtown, is located in the Allentown district of Downtown Buffalo, our hotel is minutes from the Buff ...
Front Desk Agent

1 week ago

Buffalo Lodging Associates Buffalo, United States

Hampton Inn Buffalo-Airport/Galleria Mall, 1745 Walden Avenue, Cheektowaga, New York 14225 · We are looking for a front desk agent to join our great Team Located off I-90, this 132 room hotel is across the street from Walden Galleria Mall and nearby Buffalo Niagara Airport. The ...
Front Desk Agent

3 weeks ago

Buffalo Lodging Associates, LLC Buffalo, United States

Job Description · Job DescriptionHampton Inn & Suites by Hilton-Buffalo Downtown, 220 Delaware Avenue, Buffalo, NY 14202 · We are looking for a Front Desk Agent to join our great Team Our Hampton Inn & Suites with 140 beautifully appointed rooms/suites is located just off I-190 a ...
Front Desk Agent

1 week ago

Buffalo Lodging Associates, LLC Buffalo, United States

Job Description · Job DescriptionHampton Inn Buffalo-Airport/Galleria Mall, 1745 Walden Avenue, Cheektowaga, New York 14225 · We are looking for a front desk agent to join our great Team Located off I-90, this 132 room hotel is across the street from Walden Galleria Mall and near ...
Front Desk Agent

2 weeks ago

Buffalo Lodging Associates Buffalo, United States

Residence Inn by Marriott/Buffalo-Downtown, 620 Delaware Avenue, Buffalo, NY 14202 · We are looking for a Front Desk Agent to join our TeamOur Residence Inn by Marriott Buffalo Downtown,is located in the Allentown district of Downtown Buffalo, our hotel is minutes from the Buffa ...
Front Desk Agent

2 weeks ago

Four Winds Casino and Resort New Buffalo, United States

**SUMMARY**: · Responsible for providing accurate, timely information to guests about hotel policies, services and amenities, ensuring optimum guest service and satisfaction. · **ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following: · - Maintains a working knowledge of t ...
Hotel Front Desk Agent

3 weeks ago

Concord Hospitality Westerville, United States

· Join Our Team and Be the Heartbeat of Hospitality · Are you fueled by the desire to create unforgettable experiences for others? Do you thrive in dynamic environments where every interaction is an opportunity to make someone's day? If so, we've got the perfect opportunity for ...
Hotel Front Desk Agent at Renaissance Westerville Hotel

3 weeks ago

Concord Hospitality Enterprises Company Westerville, United States

Join Our Team and Be the Heartbeat of Hospitality Are you fueled by the desire to create unforgettable experiences for others? Do you thrive in dynamic environments where every interaction is an opportunity to make someone's day? If so, we've got th Hotel, Front Desk, Agent, Hosp ...
Hotel Front Desk Agent at Renaissance Westerville Hotel

5 days ago

Concord Hospitality Westerville, United States

Join Our Team and Be the Heartbeat of Hospitality · Are you fueled by the desire to create unforgettable experiences for others? Do you thrive in dynamic environments where every interaction is an opportunity to make someone's day? If so, we've got the perfect opportunity for you ...
Front Office Associate

3 weeks ago

Fairfield by Marriott Niagara Falls, United States

Main Responsibilities of a Receptionist: Greeting and assisting guests · Handling a variety of administrative support tasks · Providing outstanding customer service · Make Reservations · Check-in &/or Check-out guest · Keeping Lobby Clean · Laundry · Receptionist Job Descr ...
Team Leader, Storage

1 week ago

Thermo Fisher Scientific Grand Island, United States

**Team Leader, Storage (3rd Shift)** · location Grand Island, New York, US category Operations Full-Time Job ID: 187950BR Posted: Dec 23rd 2021 JOB DESCRIPTION As part of the Thermo Fisher Scientific team, youll discover meaningful work that makes a positive impact on a global s ...
Sales Team

4 days ago

Massage Envy Tonawanda, United States Regular Full time

Overview · Full-Time Position: Schedule Rquirement: Must be available to work flexible schedule Monday - Saturday between the hours of 9:00am - 8:00pm to be considered. Do you enjoy helping others? Do you want to gain exposure to therapeutic massage and skin care as part of a co ...
Locum Physician

1 week ago

LocumJobsOnline Buffalo, United States Full time

LocumJobsOnline is working with to find a qualified Family Practice MD in Long Island, New York, 11102 · About The Position · A health center is seeking a family medicine physician for locum tenens coverage. · While on assignment in Long Island, New York, kayak or canoe along th ...
Massage Therapist

5 days ago

Massage Envy Clarence, NY, United States Permanent

Overview: · Where Better Careers Begin · Massage Envy [Main & Transit: 4375 Transit Rd, Williamsville, New York, 14221] · Are you looking to grow your career with a team that values, supports & empowers you? The difference you'll make in clients' lives is the biggest reward for a ...
Front Desk Sales Associate

1 week ago

Massage Envy Tonawanda, United States

Overview: · Schedule Rquirement: Must be available to work a flexible schedule (minimum of 25 hours per week) Monday - Sunday between the hours of 8:00am - 8:00pm to be considered. Do you enjoy helping others? Do you want to gain exposure to therapeutic massage and skin care as ...
Front Desk Sales Associate

5 days ago

Massage Envy Tonawanda, United States

Overview · Schedule Rquirement: · Must be available to work a flexible schedule (minimum of 25 hours per week) Monday - Saturday between the hours of 9:00am - 8:00pm to be considered. · Do you enjoy helping others?Do you want to gain exposure to therapeutic massage and skin care ...
Guest Service Representative

3 weeks ago

Buffalo Lodging Associates Cheektowaga, United States

Homewood Suites by Hilton/Buffalo-Airport, 760 Dick Road, Cheektowaga, NY 14225 · We are looking for a front desk agent to join our Team Our Homewood Suites by Hilton is located off I-90, two miles from Walden Galleria Mall and Buffalo Niagara International Airport. Downtown Buff ...