Customer Service Manager - Valencia, United States - Vallarta Supermarkets

Vallarta Supermarkets

Verified Company

Valencia, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Title:
Customer Service Manager

Classification:
Non-Exempt

Reports To:
Store Director

pay Range:
$ $20.95

The compensation range provided is in compliance with state-specific laws.

Factors that may be used to determine your actual rate of pay include your specific skills, years of experience, and other factors.

Position Summary
A Customer Service Manager assigned at the Self-Checkout (SCO), is the ambassador for Self-checkout. They are friendly, outgoing, high-energy, observant and assist customers in the processing transaction through the SCO lanes. Providing extraordinary customer service to ensure a positive experience and drive customer loyalty. When not assigned to the SCO lanes, he/she will perform duties at the front end.

Will supervise and direct all front-end activities and operations to ensure that the needs of our customers are being satisfied.

DUTIES:
CSM (SCO Lane)

Provides extraordinary customer service, through practicing the following rules:

Maintaining a high energy, positive and outgoing personality
Greet customers with a welcoming smile as they approach the SCO lanes.
Moving to the outside of the selfcheckout area, when possible, to invite customers to use the SCO lanes.
Educating customers on the correct and efficient use of a SCO lane, providing encouragement where applicable
Communicating the benefits of the SCO lanes
Sincerely thank every customer those shops at the SCO lanes

Maintains excellent productivity levels by:

Observing the activities of a customer and anticipating a customer's needs before issues arise.
Assisting customers when required to process all purchase transactions in a timeland efficient manner.

Maintains register security by:

Observing customers and transactions ensuring all products are properly recorded.

Practice "The customer is always right" and never argue or say no to a customer, instead listen attentively and seek to resolve the customer's concern or contact a manager for assistance.

DUTIES:
(Front End)

Exhibit leadership and act as an example for team members and customers, while helping to develop and maintain a customer service team, by supporting and coaching team members in providing extraordinary customer service.
Engage with customers smile, greet, and extend a sincere gratitude for shopping at Vallarta.
Handling face to face inquiries from customers and finding ways to improve customer.service satisfaction.
Plan, direct and control front end operations; support management in ensuring that cashiers and courtesy clerks are abiding by all rules, and company policies.
Assists the store director in writing work schedules as directed by the store director.
Coordinates rest and meal periods according to state laws and company policies
Monitors dress code compliance
Ensure customers are assisted with carry our service upon request.
Monitor bottom of the baskets (BOB) and tape program
Supervise Courtesy Clerks working the parking lot by walking the entire parking lot every 30 minutes.
Inform store management of equipment, pricing, or scanning problems immediately.
Assist management in ensuring that the front end is ready to open for the next business day.
Assist cashiers with customer transactions or returns requiring supervisory approvals or overrides according to company policy.
Approve customer checks according to company policy.
Handle change requests, loans, and pickups, refunds and overrides as needed according to company policy.
Comply with keys and red card policy; not to be shared or handed to any other team member.
Monitor and comply with the Gleason Inspecting Program at all times, all inspections must be completed accordingly.
Follow and promote company safety policies, monitor team members using safety equipment.
Correct unsafe acts by team members and or unsafe conditions and equipment immediately.
Report team member injuries, incidents, or employee complaints of violation of company policy immediately to appropriate management
Follow all health code regulations ensuring the highest standards of food safety, personal hygiene, and sanitation are practiced.
Keep key personnel advised of whereabouts at all times.
Cashiering and bagging groceries as needed.
Abide by all store rules and company policies as stated in company's Employee Handbook
Contact your store director regarding any questions, problems, or concerns.
Other duties as assigned.

Knowledge and Skills:

Basic understand of English language: reading, writing, and speaking.
Must exhibit a responsible, professional, and positive attitude towards the job.
Ability to perform math calculations related to the job.
Basic operational use of standard office equipment (i.e., computer, printer/copier)
Basic proficiency with Microsoft Office Suite products (i.e., Word, Excel, Outlook)
Must be able to work a flexible work schedule including weekends and holidays.