Jobs

    Client Solutions Specialist - St. Petersburg, United States - Epsilon

    Epsilon
    Epsilon St. Petersburg, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Job Description

    About this Role

    Our company is looking for a Client Solutions Manager to help us develop winning media solutions, drive revenue, and increase client retention. In this collaborative client management role, you will build off a deep understanding of our business offerings as well as the needs of our clients. The primary role of the CSM is to partner with the sales team to develop key relationships, drive revenue and boost results through analysis, negotiation, and optimization of complex omnichannel media programs.

    Responsibilities

    Drive Results :

  • Regularly analyze program performance in conjunction with client business goals to provide consultative guidance that drives performance and incremental opportunities

    • Client Relationship Management:

  • Provide world class service to clients, serving as a client advocate and primary point of contact, ensuring quality and delivery of service and that all issues, client or internal, are followed through to resolution in a timely manner
  • Develop and cultivate client relationships by consulting with advertisers on their key goals, challenges, and growth opportunities
  • Manage escalations as a top and strategic priority
  • Successfully project management while communicating and collaborating with internal teams including Sales, Account Management, Creative, Ad Operations and Finance to ensure timely submission of proposals and deliverables

    • Sales Support & Media Strategy Development

  • Support in developing media plan recommendations based on retailer product knowledge, keeping in mind individual brand performance goals and growth
  • Support material creation from initial sales pitch to campaign completion, including contract creation, overseeing creative and asset management and platform setup and execution.
  • Ensure 100% accuracy with CRM data input and campaign setup including but not limited to paperwork
  • High-level understanding of performance metrics and analytics to deliver confident feedback to the suppliers/brands, as needed (and as supported by the Analytics team)

    • Campaign Execution & Operations

  • Manage asset collection with Client
  • Handle campaign setup within multiple Ad Serving tool(s) and/or communication to Campaign Manager, oversee campaign implementation and ensure trafficking accuracy
  • Monitor campaign performance and pacing, if necessary, provide campaign optimization recommendations
  • Inform clients of campaign status, if necessary, gather approvals from Business Lead and/or client on optimizations, make goods, etc.
  • Oversee billing/invoicing process; confirm billing details with supplier for CRM input, Finance communication and manage any invoice adjustments
  • Review and finalize campaign completion reports

    • Other:

  • Challenge yourself to become an expert in digital media channels for maximum impact – including display, mobile, search, social and online video, among others

    • Requirements / Skills

  • BA/BS degree or equivalent
  • 5+ years of account management, client success, ad operations, analytics and/or sales experience
  • Excellent interpersonal communication skills
  • Solution oriented mindset / Analytical thinker
  • Technical aptitude and the ability to pick up new technology quickly
  • Efficient time management skills – able to sustain timeline management and campaign deliverables
  • Strong organizational skills
  • Proven thought leader in strategic planning and operational efficiencies
  • Ability to work under pressure and adapt quickly to adverse situations
  • Experience in various Ad Server platforms and/or the ability and willingness to learn quickly
  • Working knowledge of retail, ecommerce, and digital industry
  • Experience in with planning/CRM platforms (Preferably Salesforce, Placements.Io)
  • Problem-solver with investigative skills
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