- Responsible for the accurate accounting of all transactions completed during the day.
- Performs all Duties of a Guest Service agent and Manager on Duty.
- Inventories stock to ensure adequate supplies
- Investigate complaints and takes corrective action.
- Prepare any reports concerning daily income and statistics.
- Record data concerning work assignments and special projects and prepare periodic reports.
- Greet and interact with the guest in a friendly and professional manner creating the "WOW" experience.
- Possess full knowledge of all matters relating to proper techniques as established by hotel/franchise requirements.
- Interact with fellow associates in a courteous and professional manner.
- Ensure that all guest requests you receive are satisfied in a timely and efficient manner.
- Provides service in a highly professional manner at all times.
- Check periodically each day on any and all special project work.
- Ensure that the hotel maintains all standards as defined by any third party affiliations (hotel franchiser) where applicable.
- Enforce 100% staff compliance with uniform and grooming standards.
- Report unsafe work conditions/practices and safety/security violations in accordance with company policy.
- Excellent English verbal and written communication skills.
- Demonstrated computer skills.
- Ability to interact with hotel/hotel guests and staff in a courteous and professional manner.
- Ability to multi-task within specific time constraints.
- Good attitude and work ethic practices.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret a variety of technical instructions and deal with several abstract and concrete variables.
- Able to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
- Able to work a flexible schedule including weekends and holidays.
- Willingness to receive development and supervisory training.
- Team building and motivational skills.
- Experience - One year experience in related field preferred.
- Prior experience as a Night Auditor preferred.
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Night Auditor
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Night Auditor - Virginia Beach, United States - Harmony Hospitality
Description
Job DetailsLevel
Experienced
Job Location
Holiday Inn Virginia Beach Norfolk, VA Virginia Beach, VA
Position Type
Full-Time/Part-Time
Education Level
None
Travel Percentage
None
Job Shift
Nights
Job Category
Hospitality - Hotel
Description
The Night Auditor is responsible for:
The Night Auditor's primary responsibilities will include: