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    Service Booker - North Miami, United States - Warren Henry Automotive

    Warren Henry Automotive
    Warren Henry Automotive North Miami, United States

    1 week ago

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    Description
    Position Overview


    The Service Booker ensures repairs are completed, closes repair orders, receive and handles all monies, and carries out additional assignments as set forth by the Warranty Manager/Service Manager.

    Responsibilities


    • Perform work at a level that supports Service Customer Satisfaction Index rating at or above that of the manufacturer, region, or dealership average.
    • Review repair orders written for proper completion, accuracy, and legibility according to the applicable policies and procedures manual.
    • Return improperly completed repairs to the person originating the document for correction and/or completion as necessary.
    • Determine and enter the applicable labor operation codes, failure codes, parts stamps, and/or other administrative data required and enter them onto the repair orders.
    • Interpret and translate Technicians comments into damage codes/operation codes.
    • Flag the appropriate Technicians for the hours earned on the operations they performed according to the manufacturer's policies and procedures.
    • Issue receipts, refunds, credits, or change due to customers.
    • Work alongside the Warranty Administrator to check repair orders against the vehicles service history to avoid making duplicate claims and Technician receiving double payment.
    • Assist Service Advisors with closing of open warranty repair orders.
    • Assist management with special projects, audits, reports, etc., as requested.
    • Maintain the counter display clean and orderly.
    • Compute and record totals of transactions.
    Qualifications


    • High school diploma or general education degree (GED), or minimum two years of related experience and/or training, or equivalent combination of education and experience.
    • Excellent communication skills both oral and written.
    • Proper email and telephone etiquette.
    • Intermediate level of competency using Microsoft Office Suite.
    • Preferred - bilingual in English and Spanish.
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