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    Call Center Representative - Los Angeles, United States - Endorse Infinity

    Endorse Infinity
    Endorse Infinity Los Angeles, United States

    1 month ago

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    Description

    Job Description

    Job DescriptionDescriptionJob Title: Call Center RepresentativeCompany: Endorse InfinityLocation: Los Angeles, CA
    About Endorse Infinity:
    At Endorse Infinity, we're not just a social media marketing company; we're your partners in digital success. With a passion for innovation and a commitment to excellence, we've been helping businesses of all sizes navigate the ever-evolving landscape of social media since our inception.


    Job Description:     Endorse Infinity is seeking dedicated and customer-focused Call Center Representatives to join our team. As a Call Center Representative, you will be the first point of contact for our clients and customers, providing exceptional service and support over the phone.

    Position Type: Full-timeSalary: $900 - $1200 weekly



    Key Responsibilities
    • Answer inbound calls from clients and customers in a professional and courteous manner.
    • Assist customers with inquiries, product information, and problem resolution.
    • Address customer concerns and escalate complex issues to appropriate departments or supervisors.
    • Make outbound calls to follow up on customer inquiries or resolve issues as needed.
    • Maintain accurate and detailed records of customer interactions and transactions.
    • Meet or exceed performance goals for call volume, response time, and customer satisfaction.
    • Collaborate with team members and departments to ensure customer needs are met efficiently.

    Skills, Knowledge and Expertise
    • High school diploma or equivalent; associate or bachelor's degree preferred.
    • Excellent communication skills, both verbal and written.
    • Strong active listening skills with the ability to empathize and resolve customer issues.
    • Ability to multitask and prioritize in a fast-paced environment.
    • Proficiency in basic computer skills and familiarity with CRM software.
    • Positive attitude, team player, and willingness to learn and adapt.

    Benefits
    • Competitive salary and benefits package.
    • Opportunities for career growth and professional development.
    • Dynamic and inclusive work environment with supportive colleagues.
    • Flexible work arrangements and work-life balance initiatives.

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