Assistant General Manager - Brooklyn, United States - Chelsea Piers Field House Brooklyn
3 weeks ago
Description
About Chelsea Piers:
At Chelsea Piers you will find colleagues who are passionate about what we do.
Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.
About the Opportunity:
Chelsea Piers Field House Brooklyn is seeking to hire a full-time Assistant General Manager who will be responsible for managing the Sales & Hospitality Team, coordinating with Marketing on all customer communications, acting as General Manager when the GM is not present, and overseeing our STEAM after-school program.
As the Assistant General Manager, you will be expected to:
- Sales & Hospitality Responsibilities
- Manage the Sales & Hospitality team of 810 associates, including scheduling, training, performance reviews, and ensuring quality control of customer interactions
- Source, hire, and onboard new associates as schedule requires
- Manage CRM process and usage by team members and analyze performance trends
- Manage facility operating software setup and usage both internally and externally
- Monitor sales progress and motivate the team to reach daily/weekly/monthly sales goals
- Handle escalated customer issues from the Sales & Hospitality Team
- Be a brand ambassador for proactive, quality customer service
- Marketing Responsibilities
- Collaborate with the Marketing Team and General Manager to ensure all Field House Brooklyn marketing needs are met via biweekly meetings and on an asneeded basis
- Oversee trimester class report cards and recommendation processes
- Work with GM and Marketing to maintain a robust pipeline of birthday party requests
- Regularly review FHBK website to ensure it is accurate and uptodate
- Assist with onsite photoshoots for website, social media and collateral, in collaboration with the Marketing Team
- Execute predetermined calendar of seasonal FHBK Family Member events in collaboration with Birthday and Event Coordinator, Operations, and the Marketing Team
- Oversee Family Member Gift inventory and distribution
- General Management Responsibilities
- Oversee daily operations, including all programming, birthday parties, and events
- Handle emergencies and customer escalations
- Conduct regular walkthrough of the facility to ensure safety and cleanliness
- Communicate with the Operations Team to address any facility setup/changes, weatherrelated issues, or safety/repair issues
- Assist Program Managers by addressing any issues that impact customer experience (staff callouts, etc.)
- Notify General Manager of any issues that require followup or escalation
- STEAM Program Responsibilities
- Work directly with the STEAM Lead Teacher in the implementation and execution of the STEAM summer and afterschool program, overseeing curriculum instruction and delivery
- Perform class observations once per week to ensure consistency and excellence in teaching practices (beginning Fall 2024)
- Maintain Sales and Hospitality focus on meeting STEAM class registration targets for Fall 2024
Note:
This is not comprehensive list of responsibilities, which can change at any time at the discretion of your supervisor.
About You:
You are a problem solver who is creative in their approach to achieving a desired goal. You are comfortable managing diverse teams, navigating customer service challenges, and driving sales and marketing initiatives to success.
You possess strong organizational skills, attention to detail, and a passion for creating high-quality, positive experiences for customers and employees.
You have excellent communication skills, both written and in-person.- Bachelor's degree required
- Minimum of 3 years of experience as a manager within the hospitality industry or in a hightouch customerfacing role
- Strong leadership and interpersonal skills
- Excellent communication and problemsolving abilities
- Proficiency in Microsoft Office Suite
- Experience with budget management and sales forecasting
- Experience with facility and program management software a plus
- Ability to work one weekend day
- This position is based at Chelsea Piers in Brooklyn, New York_
- Chelsea Piers is an Equal Opportunity Employer_
