- Monitor the help desk and respond to hardware, software and network requests from users in timely and effective manner.
- Assist users in troubleshooting computer problems (hardware, software and network) following best practices. In complex cases, seek the assistance of the Information Technology Manager or other technical computer support.
- Provide network administration support (establishing connections, firewall management, interface configuration, point of contact for Internet providers, troubleshoot network devices, etc).
- Provide network maintenance.
- Establish network specs (baselines, network floor plans, logical and physical network diagrams).
- Analyze types of problems and inquiries of users in order to provide problem resolution and follow through to a solution.
- Assist in ordering new equipment and providing hardware and software installation services.
- Update programs and equipment with enhancements and system changes.
- Create and maintain an up-to-date inventory of all equipment following guidelines provided by the IT Help Desk Manager.
- Assist in documenting all IT procedures.
- Provide support for IT needs in all local and remote offices as requested.
- Assist users and provide support and troubleshooting for NY-based systems such as IRIS and Quantrax.
- Provide support for the IRP+ data integrity operations.
- With experience, provide training for users in standard software applications and services.
- Attend training sessions on new products and provide input for users in utilizing the products.
- Travel to other CWS work sites to assist with IT systems, on a limited basis and as required by supervisor.
- Attain the following technical certifications related to Help Desk support: A+, Network+, Security+.
- Attain additional certifications as assigned.
- Provide technology set up services for meeting rooms.
- Monitor email stream for scam and phishing emails as well as releasing quarantined legitimate emails.
- Maintain asset inventory spreadsheets.
- Arrange managed mobile devices for end users within 48 hours of notice.
- Research latest vulnerability statements from appropriate vendors and aid in patching vulnerabilities.
- Install computer peripherals for end users.
- Escalate issues to the Help Desk Manager as needed.
- Ensure security requirement are met by all end users.
- Occasional travel may be required.
- Other duties as assigned.
- Associates Degree or equivalent work experience.
- A+ Certification preferred. Certification in Microsoft Office applications, Microsoft Server technology, Microsoft cloud products (Office 365, Teams, Azure, Forms, etc.), Microsoft operating systems or Cisco's CCNA would be helpful.
- 2+ years experience supporting Windows based environments.
- Must understand basic networking fundamentals. Must demonstrate project management skills. Must have work experience where good communication skills were necessary.
- Detail oriented and good analytical skills. Good problem-solving and team-working skills.
- Excellent communication and interpersonal skills. An openness to learning new technologies.
-
IT Help Desk Technician
4 days ago
Church World Service Elkhart, United StatesOverview · As a Help Desk Technician, you are responsible for responding to email, chat, or phone queries and offering technical support to staff using computer systems, hardware, and software. · To be a successful Help Desk Technician, you should be well-versed in all aspects ...
-
Help Desk Technician
3 weeks ago
Brinkley RV Goshen, United StatesBrinkley RV is an RV Manufacturing company in Goshen, IN. We are creative, supportive, and innovative; our goal is to be the best. Our culture is important, so you will work in an environment where your attitude is everything, and your feedback is expected. Our team relies on the ...
-
1st Source South Bend, United StatesPOSITION SUMMARY · The Help Desk Technician I role provides technical support to employees within the organization in matters related to information technology. This position provides first line phone and remote technical support and training on basic computer hardware, software ...
-
Maintenance Technician
3 weeks ago
United Shade Elkhart, United StatesJob Description · Job DescriptionSUMMARY · The Maintenance Technician will maintain the efficiency and effectiveness of all warehouse and manufacturing equipment to distribute and manufacture high quality product in a safe, repeatable and cost-effective manner. · ESSENTIAL DUTIE ...
-
Junior Systems Administrator
3 weeks ago
Church World Service Elkhart, United StatesAbout CWS · Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based of ...
-
Network Technician
2 weeks ago
Welch Packaging Elkhart, United StatesAbout Welch Packaging: · Headquartered in Elkhart, IN, Welch Packaging was started in 1985 with four employees. Since then, Welch has become one of the most dynamic independent packaging companies in the United States. Welch now has multiple sheet plants throughout the Midwest. W ...
-
Operations Associate
1 week ago
Truma Corp Elkhart, United States**Who We Are**: · Truma is a premium solutions partner to the outdoor recreation community. Truma started doing business in North America in 2013, establishing its headquarters in Elkhart, IN. Backed by over 70 years of German engineering, Truma has a long history of providing qu ...
-
Float Registered Nurse
3 weeks ago
FRESENIUS MEDICAL CENTER Mishawaka, United StatesPURPOSE AND SCOPE: · The professional registered nurse Outpatient RN CAP 2 may be an entry level designation into the Clinical Advancement Program (CAP) for new employees who meet the RN CAP 2 criteria or attained through advancement from RN CAP 1. This position is accountable an ...
-
IT Site Support Specialist
1 week ago
Cabinetworks Group New Paris, United StatesCabinetworks Group has an immediate opening for a Site Support Technician at our manufacturing facility in New Paris, IN · We are looking for someone with a technical background, preferably within a manufacturing setting, with great customer service and communications skills to h ...
-
UNIFI South Bend, United States Full timeUNIFI is looking for forward-thinking and passionate BCBAs to lead and inspire · Are you a compassionate and relationship-centered BCBA looking to get out from behind a desk and out on the floor interacting with patients and supporting RBTs? If so, we want to talk to you. · As ...
-
Patient Care Technician
3 weeks ago
Fresenius Medical Care North America Mishawaka, IN, United States**POSITION FEATURES:** · ** Potential sign-on bonus up to $3,000 based on experience ** · About this role: As a Patient Care Technician (PCT) at Fresenius Medical Care, you play a vital part in supporting people who entrust us with their care, their families, and your fellow care ...
-
CySC Incident and Change Manager
5 days ago
Leidos Camp Springs, United States Full timeDescription · Leidos Digital Modernization is seeking an Incident and Change Management Lead responsible for three functions on the Air Force National Capital Region (AFNCR) IT Services program. The position will lead separate but related teams ensuring incidents, changes, and s ...
-
registered nurse-rn
4 weeks ago
Fresenius Medical Care North America Niles, MI , USA, United States**POSITION FEATURES:** · + Paid one on one training and education provided. · + Empower, engage and train dialysis patients on peritoneal and home hemodialysis using state of the art training programs and equipment. · + Primarily works in the clinic setting and conducts initial h ...
-
Patient Care Technician
4 weeks ago
Fresenius Medical Care North America Goshen, United States**POSITION FEATURES:** · Join our team - Rated as one of Forbes' U.S. Best Employers - Paid one-on-one training - Tuition reimbursement - Competitive Pay & Benefits - Paid time off - 401(K) and much more · **About this role:** As a Patient Care Technician (PCT) at Fresenius Medic ...
-
Advanced Locate Technician
2 weeks ago
Bloodhound South Bend, United StatesJob Description: · Do you want to start your career with a company that values integrity, dedication, and hard work every single day? We want to offer you competitive pay, a generous benefits package, and opportunities for advancement. · Blood Hound is looking for qualified, Ut ...
-
Secretary - Probate Court
2 weeks ago
St. Joseph County, IN South Bend, United StatesPosition: Secretary · Department: Finance · Location: Probate Court · Status: Full Time · Salary: $37,044/ year · Job Category: COMOT (Computer, Office Machine Operation, Technician) · FLSA Status: Non-exempt · Description: · To perform this position successfully, an individual m ...
-
Board Certified Behavior Analyst
1 week ago
UNIFI South Bend, United StatesJob Description · Job DescriptionUNIFI is looking for forward-thinking and passionate BCBAs to lead and inspire · Are you a compassionate and relationship-centered BCBA looking to get out from behind a desk and out on the floor interacting with patients and supporting RBTs? If s ...
-
Pest Control Technician
2 weeks ago
Terminix International Mishawaka, United StatesPest Control Technician in Mishawaka, IN at Terminix Location * · **Location:** · **Experience:** · Not Specified **Job Description** · ****You might be just who we're looking for.**** · Busting bugs has its benefits. Company-provided truck, gas, and phone. Benefits includin ...
-
registered nurse-rn-dialysis
3 weeks ago
Fresenius Medical Care North America Mishawaka, IN , USA, United States**POSITION FEATURES:** · + Paid one on one training and education provided. · + Empower, engage and train dialysis patients on peritoneal and home hemodialysis using state of the art training programs and equipment. · + Primarily works in the clinic setting and conducts initial h ...
-
Level 1 Help Desk
3 weeks ago
Career Transitions South Bend, United StatesLevel 1 Help Desk · Full-Time · South Bend, IN(Hybrid) · Contact Amy Szuba for more position details. · A privately owned professional service company, located in South Bend, is looking to add a Level 1 Help Desk Technician to their team. This role will be work in the office on ...
IT Help Desk Technician - Elkhart, United States - Church World Service
Description
OverviewAs a Help Desk Technician, you are responsible for responding to email, chat, or phone queries and offering technical support to staff using computer systems, hardware, and software.
To be a successful Help Desk Technician, you should be well-versed in all aspects of computer systems configuration, set up, and maintenance. You should also have excellent interpersonal and communication skills.
Maintain certifications in A+, Network+ and Security+ (required during probationary period). Additional certifications are required and will be assigned yearly during performance review.
About CWS
Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.
Purpose
This position provides general help desk support for Church World Service. This includes support of computer systems, communication systems, hardware, software, data management systems, documentation and inventory. Additional duties include e-mail administration, LAN administration, and Intranet management.
Responsibilities
Education:
CWS offers a competitive benefits package that includes:
- 403 (b) Retirement Plan
- Medical, Dental and Vision Insurance
- Generous Paid Time Off (21 Paid Days Off; 27 Days after 2 Years)
- 14 Official Holidays
- Sick Time Off (12 Accrued monthly)
- Life Insurance and AD&D
- Long Term and Short-Term Disability
- Employee Assistance Program (EAP)
- Health Savings Account
- Flexible Spending Accounts
- Commuter Benefits