Is Support Tech - Washington, United States - The George Washington University Hospital

The George Washington University Hospital
The George Washington University Hospital
Verified Company
Washington, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Full time
Description

Responsibilities:

***- Responsible for the configuration and installation of any new end user device including workstations, laptops, printers, and other peripherals. Support, troubleshoot and resolve end user hardware and software issues and provide recommendations as required.


Qualifications:

Education/Qualification

  • Bachelor s degree required
  • 13 years experience in help desk and desktop technical support
  • Experience troubleshooting basic network, hardware, software, and printing problems

Skills

  • Strongly developed analytical and troubleshooting skills.
  • Knowledge and experience with Microsoft Operating Systems (Windows Server 2003, XP and Vista).
  • Intermediate knowledge of Application and Network Troubleshooting.
  • Ability to search and understand the articles to troubleshoot customer issues.
  • Excellent demonstrated customer service skills.
  • Effective learning skills.
  • Professionalism a pleasant demeanor and a positive attitude is definitely required ability to maintain self control while defusing stressful customer situations.
  • Outstanding verbal and written communication skills in English both written and verbal including technical writing and the ability to collaborate technically with other groups.
  • High level of selfmotivation with a strong desire to solve problems and prioritize skills to maximize effectiveness.
  • Ability to work efficiently in a fast paced environment.
  • Works well in a team environment.
  • Must be able available to work flexible shifts that will include nights and weekends.
  • The mission of George Washington University Hospital is to provide the highest quality healthcare, advanced medical technology, and worldclass service to its patients in an academic medical center dedicated to education and research._
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