- Maintains guest service as the driving philosophy of the operation
- Personally demonstrates a commitment to guest service in responding promptly to guests' needs
- Committed to making every guest is satisfied
- Develops added-value customer service programs
- Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance
- Meets or exceeds guest satisfaction measures
- Ensures hotel standards and services contribute to the delivery of consistent guest service
- Implements and practices guest service initiatives, trains, and performs to Gulph Creek Hotel Standards
- Direct daily activities at the Front Desk, Guest Services, Night Audit, PBX and Reservations
- Schedule according to the needs of the operation, ensuring proper coverage
- Provide training to all employees in all aspects of the operation
- Handles collection efforts of all in-house balances and notifies management of potential liabilities
- Balances all cash, check, credit card and ledger accounts through verification, shift reports and performs audit functions if assigned
- Respond to all guest requests and follow through to assure satisfactory outcome and compliance
- Provide guidance and direction to shift supervisors and all employees
- Effectively communicate all pertinent information to all employees
- Serve as Manager-on-Duty
- Comply with all standards and regulations to encourage safe and efficient hotel operations
- Attend regular stand-up and staff meetings
- Establish and maintain professional demeanor and standards of performance of all Front Office staff
- Maintain regular attendance in compliance with company policy
- Maintain high standards of personal appearance and grooming in accordance with company policy
- Approach all encounters with guests and employees in a friendly, service-oriented manner
- Other duties as required
- Participate in employee recruiting and hiring efforts including: interviews, reference checks, orientation and training
- Conduct performance reviews
- Maintain accurate employee documentation (for Human Resources file keeping)
- Maintain knowledge of all company policies and procedures
- Conduct monthly meetings
- Hold all employees accountable through coaching and counseling and progressive discipline
- Delegate responsibility effectively to Supervisors and employees
- Maintain and organize all work areas; order supplies as necessary
- Ability to read and speak English and comprehend simple instructions, short correspondence, and memos
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
- Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs
- While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear
- Frequently required to reach with hands and arms
- Occasionally required to stoop, kneel, or crouch
- Occasionally lift and/or move up to 50 pounds
- Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus
-
Front Desk Supervisor
5 days ago
University Radiology New Brunswick, United StatesOverview · Sign-on Bonus Now Being Offered to Eligible New Hires** · University Radiology, the largest provider of subspecialty radiology and teleradiology services in NJ, is comprised of over 180 Board Certified radiologists with advanced U.S.-based training and expertise in al ...
-
Front Desk Supervisor
5 days ago
Bristol Hospitality Services LLC Edison, United StatesWe are looking for a Front Office Manager who will be responsible for administering front office functions and supervising staff on a daily basis. This will include but not be limited to Front office, Guest Services, and Front Desk. Position works with General Manager and employe ...
-
Front Desk Supervisor
1 week ago
University Radiology New Brunswick, United StatesOverview: · Sign-on Bonus Now Being Offered to Eligible New Hires** · University Radiology, the largest provider of subspecialty radiology and teleradiology services in NJ, is comprised of over 180 Board Certified radiologists with advanced U.S.-based training and expertise in ...
-
Front Desk Supervisor
1 week ago
Bristol Hospitality Services LLC Edison, United StatesWe are looking for a Front Office Manager who will be responsible for administering front office functions and supervising staff on a daily basis. This will include but not be limited to Front office, Guest Services, and Front Desk. Position works with General Manager and employe ...
-
Front Desk Supervisor
1 week ago
Sonesta International Hotels Whippany, United StatesJob Description Summary · The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the ...
-
Front Desk Supervisor
1 week ago
Bristol Hospitality Services LLC Edison, United StatesWe are looking for a Front Office Manager who will be responsible for administering front office functions and supervising staff on a daily basis. This will include but not be limited to Front office, Guest Services, and Front Desk. Position works with General Manager and employe ...
-
Front Desk Supervisor
2 weeks ago
Bristol Hospitality Services LLC Edison, United StatesJob Description · Job Description We are looking for a Front Office Manager who will be responsible for administering front office functions and supervising staff on a daily basis. This will include but not be limited to Front office, Guest Services, and Front Desk. Position wor ...
-
Front Desk Supervisor
1 week ago
Fitness Factory Rockaway LLC Rockaway, United StatesJob Description · Job Description · We are looking to hire a candidate to supervise our Front Desk. Along with selling memberships, making shakes, taking care of member needs, and working closer with other Team employees, you will be responsible for overseeing front desk operat ...
-
Front Desk Supervisor-
1 week ago
Crunch Fitness East Brunswick, United StatesCrunch Fitness is looking for a Front Desk Supervisor to join our growing team. Come change lives through fitness · Are you looking for a career opportunity in one of the fastest growing fitness clubs? Crunch Fitness is now accepting applications for qualified, professional, & c ...
-
Front Desk Supervisor
1 week ago
Concord Hospitality Trenton, United States· We are hiring a Front Desk Supervisor · We are looking for associates and Leaders that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that bri ...
-
Front Desk Supervisor
1 week ago
PM Hotel Group Livingston, United States** Front Desk Supervisor | Westminster Hotel | Livingston NJ** · **Job Category****:** Front Desk **Requisition Number****:** LEADG008987 Showing 1 location **Job Details** · **Description** · **What Youll Do:** · You will be at the center of the hotel's universe - the front ...
-
Front Desk Supervisor
1 week ago
Wave Resort Livingston, United States** Front Desk Supervisor | Westminster Hotel | Livingston, NJ** · **Job Category****:** Front Desk **Requisition Number****:** FRONT009329 Showing 1 location **Job Details** · **Description** · **What Youll Do:** · You will be at the center of the hotel's universe - the front ...
-
Front Desk Supervisor
6 days ago
Bristol Hospitality LLC Edison, United StatesJob Description · Job DescriptionWe are looking for a Front Office Manager who will be responsible for administering front office functions and supervising staff on a daily basis. This will include but not be limited to Front office, Guest Services, and Front Desk. Position works ...
-
Front Desk Supervisor
1 week ago
Remington Parsippany, United StatesJob Description · What you will be doingEnsure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators. ...
-
Front Desk Supervisor
6 days ago
Bristol Hospitality LLC Edison, United StatesJob Description · Job DescriptionWe are looking for a Front Office Manager who will be responsible for administering front office functions and supervising staff on a daily basis. This will include but not be limited to Front office, Guest Services, and Front Desk. Position works ...
-
Front Desk Operations Supervisor
2 weeks ago
Marriott Vacations Worldwide Mountainside, United StatesHourly Rate: $24.00 · Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforge ...
-
front desk supervisor- crunch fitness
1 week ago
Crunch East Brunswick, NJ, United StatesCrunch Fitness is looking for a Front Desk Supervisor to join our growing team. Come change lives through fitness · Are you looking for a career opportunity in one of the fastest growing fitness clubs? Crunch Fitness is now accepting applications for qualified, professional, & ca ...
-
Front Desk Supervisor- Crunch Fitness
1 week ago
Crunch , Inc. East Brunswick, United StatesCrunch Fitness is looking for a Front Desk Supervisor to join our growing team. Come change lives through fitness · Are you looking for a career opportunity in one of the fastest growing fitness clubs? Crunch Fitness is now accepting applications for qualified, professional, & ca ...
-
Supervisor Information Technology Help Desk
1 week ago
Newark Board of Education Newark, United StatesPosition Type: · Non Instructional - All Titles/Supv. Inf. Tech. Help Desk · Date Posted: · 10/4/2023 · Location: · Division of Information Tech - 304 · NEWARK BOARD OF EDUCATION · HUMAN RESOURCE SERVICES · 765 BROAD STREET, NEWARK, NEW JERSEY 07102 · ROGER LEÓN, SUPERINTENDE ...
-
Guest Service Representative
2 days ago
Marriott International, Inc Basking Ridge, United States**Additional Information** Overnight Shift, Front Desk Representative · **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Courtyard Basking Ridge, 595 Martinsville Road, Basking Ridge, New Jersey, United States VIEW ON MAP · **Schedule** Full-Tim ...
Front Desk Supervisor - Bridgewater Township, United States - Gulph Creek Hotels
Description
The Front Desk Supervisor is primarily responsible for the success of the Front Office operations, for ensuring that guest satisfaction and quality standards are met and for managing all areas within the Front Office: Front Desk, Guest Services, Reservations and PBX according to brand standards. The Front Desk Supervisor is also charged with displaying exemplary performance for staff to follow.ESSENTIAL DUTIES AND RESPONSIBILITIES
Guest Service
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High School diploma or equivalent, plus 3-5 years Front Desk/Guest Service supervisory experience.
LANGUAGE ANDMATHEMATICAL SKILLS
None required at this time.
PHYSICAL DEMANDS/ WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.